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Operations Manager

2 months ago

Tampa, United States Idea Recruitment Full time
Job DescriptionJob DescriptionPosition Overview: The Operations Manager will oversee the day-to-day operations of our clinic in Tampa, ensuring a smooth, efficient, and welcoming environment for both patients and staff. This role requires exceptional organizational skills, strong leadership abilities, and a deep understanding of administrative processes. The Operations Manager will be responsible for managing office functions, supervising administrative staff, and coordinating with medical personnel to deliver outstanding patient care.

Office Hours: 40 Hours / Week
Location: Tampa, FL

NO REMOTE POSSIBILITIES - MUST BE WILLING TO WORK ONSITE DURING SCHEDULED WORK HOURS

Responsibilities:
Patient Experience: Ensure a high level of patient satisfaction by managing appointment scheduling, addressing patient inquiries, and resolving any issues or concerns promptly and professionally.
Administrative Tasks:
  • Implements office policies and procedures and makes sure regulations, guidelines, and standards are followed.
  • Supervises, trains, and evaluates administrative and clinical staff
  • Hires and onboards new administrative and clinical staff
  • Collaborates with other managers/departments and executives
  • Operating room attention: Supplies, equipment, staff, scheduling
  • Doctor on-call schedule
  • Oversee scheduling for main office and satellite offices in Florida
  • Works well independently and has strong operational skills
Compliance and Quality Assurance: Ensure the clinic adheres to all regulatory requirements and maintains high standards of clinical and administrative practices. Implement and monitor company’s quality standards.

Coordination with Medical Staff: Work closely with physicians, nurses, and other professionals to ensure seamless patient care and efficient workflow.

Reporting and Documentation: Prepare and analyze reports related to clinic operations, patient metrics, and staff performance. Provide insights and recommendations for continuous improvement.

Qualifications:

Education: Bachelor’s degree in Business Administration, Healthcare Management, or a related field preferred. MBA highly desirable. Relevant certifications or training in medical office management are a plus.

Experience: Minimum of 3 years of experience in healthcare office management. Proven track record of managing staff and handling administrative responsibilities.

Skills:
  • Excels at customer service and has strong interpersonal skills.
  • Learns quickly and has strong problem-solving and critical thinking skills.
  • Develops strong relationships with coworkers and has strong leadership skills.
  • Communicates effectively and has strong verbal and written communication skills
  • Coachable
  • Work well with others (by being a participant of the team AND being a team leader)
  • Trustworthy
  • Must be comfortable making decisions
  • Is approachable
Attributes: Ability to work effectively under pressure, maintain confidentiality, and handle sensitive information with discretion. Ability to work independently and make decisions. Demonstrated leadership, critical thinking, and customer service skills.
Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Professional development opportunities
  • Supportive and collaborative work environment
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