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Customer Service Representative
2 months ago
Job Description
We are looking for a highly competent and dependable Customer Service Representative (CSR) with a successful history working with customers. The position requires the ability to handle calls and emails with accuracy and courtesy. The job requires a strong background in customer service, providing customers with information and offering problem solving solutions over the phone or email. The position is based out of our offices located in Merriam, KS. - Kansas City, MO suburb.
Company Overview
MPP (Mechanical Protection Plan), as a leader in the industry, provides a comprehensive selection of extended warranty services and other automotive protection plans designed to give our customers the best buying and ownership experience. We provide vehicle service contracts (frequently referred to as extended warranties), maintenance contracts, paintless dent repair, lease wear coverage, gap coverage and more.
Required Core Qualifications
- Wide breadth of customer service experience
- Great problem solving skills
- Outstanding oral and written communications skills
- Prior experience in customer service preferred
- Ability to learn and comprehend product knowledge
- High competency in effective customer service
- Strong proficiency with PC and Microsoft Office applications
Education
- High School Diploma required
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