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IT Help Desk Specialist

2 months ago


The Woodlands, United States Addison Group Full time
Job DescriptionJob Description

IT Help Desk Specialist

Houston, Texas

Responsibilities

· Respond to tech inquiries via email, through online chats, over the phone, or in person

· Provides technical support to users by researching and answering questions, troubleshooting problems, and providing a solution in a timely manner

· Walk customers step-by-step through the problem-solving process

· Help with troubleshooting hardware and software

· Follow up with customers to ensure satisfactory service

· Improves system performance by identifying problems and recommending changes

· Improves client references by writing and maintaining documentation

Skills and Qualifications:

· Excellent problem-solving and analytical skills

· Comprehensive knowledge of computer systems and experience troubleshooting hardware and software

· The ability to break down technological processes and deliver clear, step-by-step instructions

· Patient, friendly demeanor with a great aptitude for listening

· Strong verbal and written communication skills

· Commitment to providing exceptional customer service

· Passion for problem-solving and customer service

· Tech savvy, with experience working in a tech-related field

· Ability to diagnose and resolve a variety of technical issues

· Team-oriented mindset with an openness to constructive feedback

· Eagerness to learn new technologies and systems

· Experience working as an IT help desk technician or in a similar customer support role