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IT Help Desk Specialist
2 months ago
IT Help Desk Specialist
Houston, Texas
Responsibilities
· Respond to tech inquiries via email, through online chats, over the phone, or in person
· Provides technical support to users by researching and answering questions, troubleshooting problems, and providing a solution in a timely manner
· Walk customers step-by-step through the problem-solving process
· Help with troubleshooting hardware and software
· Follow up with customers to ensure satisfactory service
· Improves system performance by identifying problems and recommending changes
· Improves client references by writing and maintaining documentation
Skills and Qualifications:
· Excellent problem-solving and analytical skills
· Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
· The ability to break down technological processes and deliver clear, step-by-step instructions
· Patient, friendly demeanor with a great aptitude for listening
· Strong verbal and written communication skills
· Commitment to providing exceptional customer service
· Passion for problem-solving and customer service
· Tech savvy, with experience working in a tech-related field
· Ability to diagnose and resolve a variety of technical issues
· Team-oriented mindset with an openness to constructive feedback
· Eagerness to learn new technologies and systems
· Experience working as an IT help desk technician or in a similar customer support role