IT Services Technician

2 months ago


Irvine, United States Turion Space Full time
Job DescriptionJob DescriptionDescriptionAs an IT Service Technician at Turion Space, you will play a crucial role in supporting our service desk and IT operations. You will be responsible for providing technical assistance and support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. Your technical expertise, problem-solving skills, and dedication to customer service will directly impact the efficiency and satisfaction of our team as Turion Space continues to grow.
Key Responsibilities
  • Anticipates IT related issues and implements proactive preventive measures
  • Develop, sustain and update documentation for Information Technology processes and procedures
  • Responsible for maintaining inventory and organization of different types of software and hardware resources
  • Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
  • Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues
  •  Conduct special assignments and projects as needed 
  •  Provide technical support and assistance to end-users via phone, email, or in-person 


Minimum Qualifications
  • Bachelor's degree/or Equivalent 
  • 1-3 years of IT experience providing technical support 
  • Experience with Linux systems (Red Hat, Ubuntu, Debian)
  • Excellent MS Office Suite skills 
  • Experience with Microsoft Azure and Intune 
  • Must be able to work extended hours and weekends as needed 
  • Must be able to obtain a Secret and/or a TS/SCI clearance

Preferred Skills and Experience
  • Experience with AWS services
  • Experience with Powershell
  • Experience with Bash/Python
  • Experience with Jira and Jira Service Management
  • Previous experience in a technical support role 
  • Familiarity with remote support tools 
  • Relevant certifications (CompTIA A+, Network+, etc.) 


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