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IT Services Technician
2 months ago
Key Responsibilities
- Anticipates IT related issues and implements proactive preventive measures
- Develop, sustain and update documentation for Information Technology processes and procedures
- Responsible for maintaining inventory and organization of different types of software and hardware resources
- Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
- Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues
- Conduct special assignments and projects as needed
- Provide technical support and assistance to end-users via phone, email, or in-person
Minimum Qualifications
- Bachelor's degree/or Equivalent
- 1-3 years of IT experience providing technical support
- Experience with Linux systems (Red Hat, Ubuntu, Debian)
- Excellent MS Office Suite skills
- Experience with Microsoft Azure and Intune
- Must be able to work extended hours and weekends as needed
- Must be able to obtain a Secret and/or a TS/SCI clearance
Preferred Skills and Experience
- Experience with AWS services
- Experience with Powershell
- Experience with Bash/Python
- Experience with Jira and Jira Service Management
- Previous experience in a technical support role
- Familiarity with remote support tools
- Relevant certifications (CompTIA A+, Network+, etc.)
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