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Sales Coordinator

3 months ago

Baton Rouge, United States Courtyard -PAH Management Full time
Job DescriptionJob Description

Sales and Catering Job Description

FSLA: Non- Exempt

Reports to: Director of Sales and Catering

Job Expectation:

At PAH Management, the Sales Coordinator is responsible for planning, soliciting, booking and coordinating group room sales to meet/exceed revenue/profit goals.

Responsibilities will include but not be limited to:

  • Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, networking, etc.) to maximize room revenue to meet/exceed goals.
  • Schedule property tours for prospective clients and handle walk-in event inquiries
  • Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
  • Develop and distribute catering/banquet sales flyers and implement email marketing efforts to prospective clients.
  • Develop and continually enhance relationships with key corporate, business and travel industry accounts to maintain and increase our market share.
  • Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance future prospects.
  • Create event proposals and contracts using SalesPro software. Work closely with client to obtain/update all even details and ensure a successful event.
  • Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
  • Create event proposals and contracts, using SalesPro software. Work closely with client to obtain/update all event details, to ensure a successful event
  • Obtain (and enter) group blocks into the hotel property management system; enter rooming lists prior to reservation cut-off date, and coordinate with Guest Service Manager to make sure any special billing arrangements are entered into the OnQ system correctly.
  • Greet clients prior to their event to make sure that they have everything they need for a successful event.
  • Prepare a detailed invoice for client, following each event
  • Follow-up with client after their event to obtain service feedback. Ask for repeat business or referral business. Send “thank you" email/note following each event.
  • Coordinate participation in seasonal wedding vendor shows and attend industry-related meetings
  • Order & maintain inventory of banquet linens
  • Prepare BEO’s for kitchen staff and host weekly BEO meeting for department heads. Work closely/communicate with kitchen & banquet staff to ensure successful events
  • Prepare weekly group resume for department heads. Effectively communicate group needs with guest service staff and housekeeping staff

Basic Qualifications

  • Four-year college degree or equivalent education/experience
  • One to two full years of employment in a related position with this company or other organization(s).

Preferred Qualifications

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with PAH Management’s Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with PAH Management’s Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.

Physical requirements:

  • Local travel only.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Must have valid driver's license for the applicable state.