Channel Account Manager

3 weeks ago

Indianapolis, United States Telecom LLC Full time
Job DescriptionJob Description

The Channel Account Manager is responsible for developing and managing the sales and service relationships with the company's channel partners in the assigned geographic region. The Channel Account Manager will work closely with the channel partners to identify and pursue new business opportunities, provide product and solution training, and ensure customer satisfaction and loyalty. The Channel Account Manager will also coordinate and collaborate with the internal sales, marketing, and technical teams to support the channel partners and achieve the company's revenue and growth goals.

Essential Duties and Responsibilities

  • Recruits, trains, and enables channel partners to sell and service the company's products and solutions.
  • Maintains and grows existing channel relationships and revenue streams.
  • Develops and executes channel sales strategies and plans in alignment with the company's goals and objectives.
  • Provides channel partners with sales and technical support, product information, marketing materials, and incentives.
  • Monitors and reports on channel sales performance, pipeline, and partner satisfaction.
  • Resolves channel conflicts and escalates issues as needed.
  • Coordinates and participates in joint sales calls and events with channel partners and end customers.
  • Ensure channel partners comply with the company's policies, procedures, and quality standards.
  • Provides timely and accurate reports as required.
  • Attends and participates in business/trade events that impact the business unit.
  • Attends and participates in team strategic sales meetings.
  • Performs other related duties as assigned by management.

Competencies

  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Knowledge, Skills, and Abilities

  • Must be a self-starter and proactive.
  • Commitment to excellence and high standards.
  • Excellent written and verbal communication skills.
  • Good judgment with the ability to make timely and sound decisions.
  • Creative, flexible, and innovative team player.
  • Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
  • Strong organizational skills; able to manage priorities and workflow.
  • Ability to work independently and as a member of various teams and committees.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
  • Excellent problem resolution and consultative sales skills.
  • Proven ability to handle multiple projects and meet deadlines.
  • Strong interpersonal skills.
  • Ability to prepare reports and business correspondence.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

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