System Administrator

3 weeks ago


Columbus, United States Solstice Sleep Inc Full time $60,000 - $85,000
Job DescriptionJob Description

Job Title: System Administrator

Reports to: VP of Finance and Accounting

FLASA Status: Salaried, exempt

Primary Duties and Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, barcode scanners and hardware
  • Perform project management functions for software, hardware and network changes as directed
  • Learn and write reports within our ERP system OHM
  • Upgrade and add modules within our ERP system OHM
  • Respond to queries either in person or over the phone
  • Document help desk procedures/troubleshooting methods and resolution
  • Train computer users
  • Maintain daily performance of computer systems
  • Respond and document email/phone messages for customers seeking help
  • Walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Run diagnostic programs to resolve problems
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals/printers for users
  • Follow-up with customers to ensure issues have been resolved
  • Gain feedback from customers about computer usage
  • Run reports to determine malfunctions that continue to occur

Skills

  • Broad/in-depth software configuration/management
    • Windows 10 and above
    • Windows 2012R2 server and above, including Hyper-V
    • DNS/DHCP configuration
    • Active Directory
    • Anti-Virus
    • Backup
    • Office 365 administration
  • Programming skills
    • PowerShell
  • LAN Knowledge
    • Configuration
  • Project Management
    • Project creation and management
    • Project reporting
  • Network design and implementation
  • ERP knowledge in manufacturing
  • Knowledge of basic EDI document types and EDI transfer methods (AS2, SFTP) using MFT software (JSCAPE/Redwood MFT)
  • Web development experience a plus
  • Serve as a liaison between the company and existing MSP for projects as well as overflow system support work
  • Problem solving
  • Tactical planning
  • Multi-tasking
  • Quality focus
  • Coordination
  • Quick study
  • Technical zeal

Required Education/Training

  • Associates degree in Information Technology or equivalent experience
  • Demonstration prior role providing support required
  • Demonstrated prior role in performing project management functions required
  • Experience in manufacturing or a related industry preferred

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