Business Analyst

6 days ago

Hudson, United States Fleet Response Full time
Job DescriptionJob Description

Position Summary:

Becomes the subject matter expert in the assigned business area, including users, features and processes, to gain a deep understanding of the application and the business process it supports. Facilitates communication between IT and other operations and business departments as assigned, working as the product owner in an Agile development framework. Makes recommendations and leads work and projects to ensure systems meet the needs of customers/end users and drives value for the business, creating the user stories and features to support the IT team in the delivery of new functionality and bug fixes.

Reporting to business, works directly with IT on a day-to-day basis on communication and prioritization of needs, based on partnership with end users and business stakeholders. Makes recommendations for innovative software features as needed to accommodate new and enhanced business processes. Responsible for collecting timely feedback from end users, scheduling meetings as needed, for purposes of continuous improvement and to keep all projects on track.

Essential Job Duties and Responsibilities:

Project Management & Analysis Tasks:

  • Works with business managers, stakeholders, and end users to define system and project needs/ requirements
  • Becomes subject matter expert for the product(s), proactively seeking new knowledge and user input
  • Defines features and creates detailed user stories for IT to fully evaluate scope, level of effort and timing
  • Responsible for managing and prioritizing the product backlog management for future development
  • Understands the company vision, delivering new/enhanced features that support strategic initiatives
  • Communicates project needs, and responsible for ongoing communication through completion
  • Schedules and runs meetings as needed, to facilitate the forward movement of projects
  • Sets timelines in conjunction with management and IT feedback, tracks progress of work, communicating to all parties along the way
  • Offers suggestions and brings recommendations for next steps and improvements, and facilitates the completion of projects in a holistic manner
  • Participates in, and/or leads special projects as assigned- creating and mapping the user stories to deliver new capabilities for end users
  • Locates and defines new process improvement opportunities, and works with management to prioritize business and information needs

Internal Support:

  • Assists with custom system or data needs, as needed
  • Evaluates and develops the need and scope of internal requests as needed, and is responsible for work being clearly communicated to IT and being completed
  • Develops and assists in implementation of strategies to optimize efficiency and quality in products, keeping end-user needs at top of mind
  • Communicates regular product updates and timing of enhancements and ongoing projects to leadership and executive teams, in a summary format
  • Assists with and coordinates end user testing to help ensure the delivery of quality products

Minimum Qualifications & Requirements:

  • Required
    • Experience with process mapping, value stream mapping and user journey definition
    • Detail oriented, ability to navigate ambiguous requests and set a path for understanding and solutioning
    • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
    • Effectively deliver information and respond to questions from groups of managers, clients, and customers.
    • Practical problem-solving skills, dealing with a variety of variables and situations
    • Strong organizational skills, and ability to prioritize and multi-taskAbility to write business correspondence, and professional presentations
  • Preferred:
    • Demonstrated history of delivering products and features through formal and detailed story writing, providing scope details, background/context and acceptance criteria
    • Bachelor’s degree from four-year college or university; minimum four years relevant, related experience
    • Knowledge of the Agile software development process, leveraging Azure DevOps, for IT projects
    • Six Sigma or similar process improvement certification or experience
    • Project Management Professional (PMP), Certified Scrum Product Owner (CSPO), or other scrum/ agile certification or experience

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