Business Analyst

1 month ago

Hudson, United States Fleet Response Full time
Job DescriptionJob Description

Position Summary:

Facilitates communication between IT and other operations and business departments as assigned. Works as the product owner in an Agile development framework, creating the user stories and outline of work for IT needs. Becomes the subject matter expert in the assigned area of focus, making recommendations and leading work and projects in a direction to ensure systems meet the needs of customers/end users and drives value for the business.

Reporting to business, works very directly with IT on a day-to-day basis on communication and prioritization of needs. Makes recommendations and should be the catalyst for creating additional work, at times, as needed to accommodate new system updates in a thorough and complete manner. Responsible for collecting timely feedback from end users, scheduling meetings as needed, for purposes of continuous improvement and to keep all projects on track.

Essential Job Duties and Responsibilities:

Project Management & Analysis Tasks:

  • Works with business managers, stakeholders, and end users to define system and project needs and requirements
  • Deep, obsessive understanding of portfolio of applications, users and user journeys within the system or product
  • Defines features and creates detailed user stories for IT to fully evaluate scope, level of effort and timing
  • Responsible for managing and prioritizing the product backlog management for future development
  • Understands the company vision, delivering new/enhanced features that support strategic initiatives
  • Communicates project needs, and responsible for ongoing communication through completion
  • Schedules and runs meetings as needed, to facilitate the forward movement of projects
  • Sets timelines in conjunction with management and IT feedback, tracks progress of work, communicating to all parties along the way
  • Offers suggestions and brings recommendations for next steps and improvements, and facilitates the completion of projects in a holistic manner
  • Participates in, and/or leads special projects as assigned- creating and mapping the user stories to deliver new capabilities for end users
  • Locates and defines new process improvement opportunities, and works with management to prioritize business and information needs

Internal Support:

  • Assists with custom system or data needs, as needed
  • Evaluates and develops the need and scope of internal requests as needed, and is responsible for work being clearly communicated to IT and being completed
  • Develops and assists in implementation of strategies to optimize efficiency and quality in products, keeping end-user needs at top of mind
  • Communicates regular product updates and timing of enhancements and ongoing projects to leadership and executive teams, in a summary format
  • Assists with and coordinates end user testing to help ensure the delivery of quality products

Minimum Qualifications & Requirements:

  • Desired: Demonstrated history of delivering products and features through formal and detailed story writing, providing scope details, background/context and acceptance criteria
  • Desired: Knowledge of the Agile software development process, leveraging Azure DevOps, for IT projects
  • Desired: Experience with process mapping, value stream mapping and user journey definition
  • Required: Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Required: Ability to write business correspondence, and professional presentations
  • Required: ability to critically analyze an issue or opportunity to proficiently detail the user journey and creatively identify potential solutions
  • Required: Effectively deliver information and respond to questions from groups of managers, clients, and customers.
  • Required: Practical problem-solving skills, dealing with a variety of variables and situations
  • Required: Strong organizational skills, and ability to prioritize and multi-task

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