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Design and Sales Support Coordinator

3 months ago

Portland, United States Insidesource Full time
Job DescriptionJob Description

Job Summary 

As a Design and Sales Support Coordinator, you will support all Sales and Design team members in a highly collaborative manner.  You will assist in researching furniture solutions, creating project deliverables, and preparing final specifications. You will provide high-level support to customers and internal team members as it relates to preparation, processing, and coordination of customer orders.  

Essential Duties and Responsibilities: 

Design Support 

  • Provide support to Designers on projects to complete assigned deliverables and presentation materials for furniture in accordance with project vision and goals. Deliverables may include but are not limited to product research, look books, budgets, and fabric/finish samples. 

  • Conduct product and vendor research in support of projects and requests to find appropriate furniture solutions, accessories, fabric, and finish approvals to meet specific budget, lead-time, functional and aesthetic requirements. 

  • Assist with tracking and managing critical design-related tasks as they relate to overall project schedules including testing and approval of COM applications, COM reservations, CFAs, finishes, and shop drawings. 

  • Liaison with Sales, Sourcing, and Designers to contribute to on-going furniture and accessory curation including new vendor research, documentation, and approval. 

  • Assist with maintenance of the Design Library. 

  • Demonstrate proficient time management skills; effectively address competing priorities and urgent situations, making sound decisions in short timeframes with appropriate action and guidance from design mentor or lead. 

Sales Support 

  • Order preparation and order entry including tracking and updates to the internal teams. 

  • Client communication for order status updates and delivery and installation. 

  • Perform double-check for accuracy of ancillary specifications and counts. 

  • Carry out requested tasks to support efforts of individual sales representatives and Account Managers. 

  • Serve as hub of communication and information to other cross-functional teams (Design, Project Management, Finance and Operations). 

  • Ensure that all communication with internal and external customers is timely, accurate and meets customer requirements for information and order status. 

  • Negotiate with vendors and suppliers for competitive pricing and discounts. 

  • Prepare final, approved ancillary product specifications in CAP 20/20 to be order entry ready. 

  • Work with vendors and internal project teams to reconcile acknowledgement discrepancies. 

  • Process orders in CORE and own order tracking and installation coordination documents. 

Industry Knowledge  

  • Stay current with design, workplace, and product trends. 

  • Participate in product and professional training programs, and activities for on-going growth and development. 

Skills, Knowledge, Experience Required 

  • AutoCAD 2018 experience required; CAP 2020 Worksheet and CET preferred. 

  • Proficient in Microsoft Office, Adobe Suite, Sketch-Up, and web-support applications. 

  • Familiarity with commonly used concepts, practices, and procedures within the field of Interior Design. 

  • Excellent analytical and problem-solving skills. 

  • Outstanding graphic presentation skills. 

  • Strong, persuasive communicator with excellent verbal presentation skills and the ability to communicate complex design concepts to clients. 

  • High attention to detail and understanding of product specification and pricing structures. 

  • Practical working knowledge of primary furniture products sold through Environments. 

  • Adept at managing multiple projects simultaneously in a fast-paced work environment and self- directed to manage deadlines. 

  • Excellent and effective oral and written communication. 

  • Strong organizational, analytical, negotiation, and administrative skills. 

  • Ability to see the big picture and integrate into day-to-day tasks and activities. 

  • Fluid interpersonal skills to interact effectively with a  wide  range  of  customers,  vendors, personnel, and departments. 

  • Furniture product specification knowledge – preferred. 

  • Customer Service experience required. 

  • Experience with dealership business systems – preferred. 

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