Relief Valve Inside Sales

3 weeks ago

Houston, United States Puffer-Sweiven Full time
Job DescriptionJob Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Process Control & Safety Systems
  • Control Valves & Regulators
  • Isolation Valves & Actuation
  • Oil & Gas Automation
  • Reliability Solutions & Services
  • Pressure Management
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Duties and Responsibilities:

  • Prepare proposals/quotes including product sizing, selection and pricing.
  • Interact with customers on a day-to-day basis providing technical, commercial and general sales support.
  • Evaluate RFQ’s for testing, documentation and technical content to ensure proposed solutions meet customer requirements.
  • Manage workload and engage available internal and external resources as required to meet customer deadlines.
  • Manage change of customer requirements to quotations and active orders reducing non-conformance while driving customer satisfaction.
  • Proactively follow up with customers on quotations achieving a high hit rate of conversion to orders and ensuring customer satisfaction.
  • Participate in customer meetings as required to ensure clear communication of customer requirements.
  • Work with Sales Assistant in post award activities to ensure customer expectations are exceeded and drive customer satisfaction.
  • Develop and maintain a high level of technical proficiency with products represented.
  • Develop and maintain a high level of proficiency with internal business system and principal supplied sizing tools.
  • Evaluate and suggest improvements to team processes and tools that will improve efficiency and increase customer dependency.
  • Incorporate Salesforce CRM into daily activities by logging customer interactions, quotations, orders, projects, and initiatives.

QUALIFICATIONS:

Education/Knowledge:

  • BS/BA degree preferred or combination of applicable education and experience.
  • Technical knowledge/understanding of relief valves, rupture discs, and tank protection products preferred.

Experience/Skills:

  • 3-5 years as an inside sales representative or equivalent in a technical sales environment.
  • High level of PC proficiency including MS Office, principal supplied software, internal business system and internet.
  • Strong written and verbal communication skills.

COMPETENCIES:

  • Demonstrated ability to communicate and coordinate with a cross section of other employees, principals, and customers.
  • Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
  • Excellent problem solving skills.
  • Strong interpersonal skills and the ability to work as part of a team.
  • Strong time management skills including ability to multi-task.
  • Demonstrated attention to detail.
  • High ethical standards in dealing with customers and principals.
  • Good self-management skills to include dependability, initiative, innovation, professionalism and organization skills.

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