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Call Center Representative

3 months ago


Hemet, United States Gosch Chevrolet Full time
Job DescriptionJob Description

The Gosch Auto Group is looking for a Call Center Representative, and we want to talk to you  You will be assisting clients who are interested in buying a vehicle and/or selling their vehicle to the Gosch Auto Group.  We offer performance-based commision in addition to your hourly pay

Are you ready to jump-start your career and grow with our organization? If the answer is yes, apply below

WE OFFER:

  • Life Insurance
  • Long-Term & Short-Term disability
  • 401K
  • Paid vacation
  • Paid sick days.
  • Medical, Dental, and Vision

RESPONSIBILITIES:

  • Proactively respond to incoming leads and customer inquiries to generate appointments for vehicle purchases
  • Be available to respond to prospective customers via email, text message, or by phone in a professional, well-spoken manner.
  • Adhere to a prescribed follow-up schedule to generate appointments from aging leads.
  • Track lead counts, appointments, and purchases in order to evaluate your performance and meet goals.
  • Be detail-oriented in your ability to enter notes in the Customer Relationship Manager program.
  • Set, monitor, and manage scheduled appointments, shown appointments, and missed appointments.

REQUIREMENTS:

  • Preferably at least 2 years of solid Customer Service Experience
  • Good verbal and written communication skills
  • Proficient with Microsoft Word, Excel, and Outlook
  • Ability to hit quotas and closing percentages.
  • Must be willing to submit to a drug screen prior to employment.
  • Must have a clean and valid driver’s license.
  • CA sales license is required
  • Spanish Speaker preferred