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Players Club Representative
4 months ago
Let's Be Friends
At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast
BASIC FUNCTION (the primary purpose of this position):
To execute the duties necessary to operate the casino player's club. This includes; registering new players, providing current customers with point and or offer information; assisting in club giveaway programs.
PRINCIPAL ACTIVITIES & RESPONSIBILITIES:
- Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
- Redeems points and prints redemption certificates for members as requested.
- Cheerfully greet and provide excellent guest service to Mill guests to include answering questions and directing guests to various events and areas of the casino.
- Maintains confidentiality and discretion in all areas: including the dissemination of trade secrets, planning and promotional procedures and customer information files.
- Access to sensitive customer information and computer processes.
- Must be knowledgeable on all-promotional events and daily activities at The Mill property.
- Database entry for the Millionaire$ Club members including creating Player's Club cards and other related tasks.
- Complies with all applicable internal controls and reporting requirements.
- Provides resolution of guest complaints.
- Promote customer benefit programs
- Maintains database integrity by removing invalid addresses, duplicate accounts and banned player accounts.
- Actively solicits guests to promote club membership.
- Other duties as assigned.
POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience):
- HS Diploma or GED required.
- Previous hospitality experience preferred.
- Marketing or promotions background a plus.
- Must have excellent interpersonal, problem solving and customer service skills.
- Must posses a positive attitude.
- Must have excellent oral communication skills and the ability to communicate on a microphone.
- Computer data entry experience preferred.
- Must be able to work well with diverse clientele.
- Must pass and remain in compliance with Coquille Gaming Commission background check and drug free work place policies
PHYSICAL DEMANDS/WORK ENVIRONMENT (the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):
Ability to work weekends, holidays and evening hours as business demands. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately. The casino work environment may expose you to second hand smoke on a regular basis.
This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.
The Mill Casino • Hotel & RV Park is owned by the Coquille Indian Tribe. Team members at The Mill are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.
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