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Environmental Services

4 months ago

Madison, United States Oakwood Village Univ Woods Homes, Inc. Full time
Job DescriptionJob Description

ESSENTIAL RESPONSIBILITIES

  • Fully embraces a culture of hospitality and teamwork by living the Oakwood Core Values:
    • Compassion: We care deeply about the people we serve and the people we work with on a daily basis. We work together to help one another.
    • Faith: We have a commitment to remain true to the vision and mission of Oakwood.
    • Inclusion: We include everyone. We welcome opinions and strive to consider different perspectives to create fair, welcoming, and accessible experiences for all.
    • Integrity: We work to be transparent and fair. We act with honor and respect for our residents, their families, and our co-workers.
    • Dedication: We care about the people we serve and work with on a daily basis. We are dedicated to providing superior service to one another and our community.
  • Leads the environmental services team to ensure that work techniques, quality standards, departmental policies and procedures, and job specifications are followed.
  • Develops and manages an effective scheduling process and program to ensure residents have clearly defined and communicated cleaning schedules, as well as ensuring appropriate cleaning schedules of common areas on the campus.
  • Supervises daily operations of the department and directs staff of 15-25 staff members.
  • Handles people operation including but not limited to screening applicants, hiring and training new staff members, motivation, time and attendance and creating schedules, and any coaching or corrective action necessary for improvement. Establishes and is accountable for staff member department goals and objectives.
  • Encourages positive team relations among staff and facilitates and streamlining of services when appropriate, including leadership and facilitation of regular team meetings.
  • Assists with the selection and coordinates and monitors applicable contracted services.
  • Oversees administration of environmental training programs, customer/resident relations, and support of the budget administration.
  • Develops, submits, and monitors the annual department budget to ensure proper utilization of resources. Evaluates new products while adhering to purchasing guidelines and budget parameters.
  • Develops and implements efficient and productive cleaning methods in compliance with all applicable standards and regulations.
  • Identifies and implements best practices to generate new and innovative ideas for the department to improve services and reduce costs.
  • Develops in partnership with director of facilities services written departmental policies, standards, procedures, and corresponding forms as necessary.
  • Upholds the attractive appearance of the independent, assisted, and skilled nursing facilities’ building interiors and ensuring the readiness of apartment homes and resident rooms for occupancy by new residents.
  • Ensures the effective and efficient use of housekeeping and laundry equipment and maintains an appropriate inventory of housekeeping and laundry supplies.
  • Provides timely responses to resident ideas, concerns, and suggestions related to the department to promote resident satisfaction. Includes, but not limited to, the development of resident needs profiles and adherence to meeting individual needs of each resident or service area.
  • Develops in partnership with the director of facilities services quality assessment tools and conducting periodic reviews and inspections to assure efficient, appropriate, and high quality service.
  • Investigates housekeeping related issues or concerns from residents or staff members. Develops appropriate action plans for ongoing improvement.
  • Maintains compliance with all federal, state, and local government codes and guidelines.
  • Serves on various committees, as requested.
  • Attends required in-service training seminars, management development programs, and approved continuing education programs.

ESSENTIAL QUALIFICATIONS

  • Effectively managed a team of environmental services/housekeeping employees through motivation, coaching, and development.
  • Proven track record of effective leadership that fosters a team approach in meeting the mission of One Oakwood.
  • Demonstrates positive relations with residents, families, staff members, and the community.
  • Proven agility to develop methods, techniques, and procedures for the department and implement the procedures and policies of Oakwood.
  • Knowledge of infection control, sanitation protocols, and cleaning methods required.
  • Effectively maintains and protects confidential information.
  • Exercises independent judgment and make sound decisions and exhibiting flexibility when needed.
  • Demonstrates deep knowledge of federal, state, and local regulations pertaining to the CCRC setting, including security, public health, and safety.
  • Committed to providing quality care for older adults.
  • displays excellent communication and human relations skills.

EXPERIENCE, EDUCATION, AND/OR TRAINING

  • Associates degree is preferred.
  • 2 years of supervisory experience preferred.
  • 5 to 7 years’ experience in a similar setting is preferred.