Front Desk Operations

4 weeks ago

Warrensburg, United States Mike Keith Insurance Full time
Job DescriptionJob DescriptionSalary: DOE

Mike Keith Insurance is seeking an individual to support our reception and front office operations at our Warrensburg, MO location.  The ideal candidate should be a professional and goal-oriented team player with excellent interpersonal and communication skills. Duties will involve greeting visitors, answering incoming phone calls, taking payments and other office support functions.  

 

Mike Keith Insurance is a well-established agency with a local presence. It offers a full-service product that includes customized employee benefits, personal and commercial insurance, surety bonds, safety and loss prevention, and private risk management.   

 

Apply now to join the Mike Keith Insurance family where you can make a difference to our clients every day.  Upon successful completion of the introductory period, all full-time employees are eligible for Mike Keith Insurance's employee benefit package including paid time off, health insurance, dental insurance, paid holidays and more.  

 

ESSENTIAL DUTIES: 

  • Routes incoming phone calls to appropriate agents or assists clients directly. 
  • Greets visitors and assists with various administrative requests. 
  • Responds to client inquiries, documents communications, issues, and resolutions. 
  • Resolve client issues with a sense of urgency to avoid disruptions in client service and/or coverage. 
  • Provide operations support for front desk activity to include mail processing, and data entry.
  • Provide additional operations support as needed.

  

QUALIFICATIONS: 

  • Able to effectively prioritize tasks in a fast-paced environment with a detail-focused approach. 
  • Intermediate to advanced skills in navigating Microsoft Office, especially Excel and Word. 
  • Team player who takes initiative and is self-motivated to continuous learning and development. 
  • Excellent verbal and written communication skills. 
  • Able to effectively de-escalate difficult client conversations and drive them to resolution. 
  • Demonstrates problem-solving skills and the ability to resolve challenges effectively. 
  • Possess excellent interpersonal skills, with the ability to interact well with diverse personalities. 
  • Able to operate independently with minimal supervisor intervention. 
  • Able to independently apply objective decision-making. 
  • Ability to efficiently organize work and manage time to meet deadlines. 


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