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Service Coordinator
3 months ago
SUMMARY/OBJECTIVE
Oversee service delivery, care coordination, and staff supervision in Waiver department. Supports overall quality of charts and documentation, provides training to direct reports with focus on continuing improvement and professional development, and represents TRACK core competencies. Support Program Manager with program operations and acts as Health and Safety representative for the local Waiver location(s). Provides mentorship to Service Coordinators.
ESSENTIAL DUTIES and RESPONSIBILITIES
• Coordinates the development and implementation of service plans, objectives and methods necessary for providing effective services to individuals.
• Complete quarterlies for each individual served to summarize the service provided.
• Acts as liaison with providers for process reporting and service planning.
• Assists in admission process and discharge planning.
• Participates in provider meetings, community meetings and other providers and program activities essential for the operation of an effective program.
• Responsible for the development of the daily living program for each individual.
• Manage staff to be assigned to individuals to include professional development, schedule management, quality assurance, and corrective remediation.
• Provide quality customer service to individuals served, their families, case managers, etc.
• Supports Program Manager with operational responsibilities for the program such as facility maintenance
PREFERRED EDUCATION and EXPERIENCE
• Bachelor's Degree from an accredited college or university in a field related to Human Services and one year of documented experience providing direct services with individuals with a diagnosis of an intellectual or other developmental disabilities.
OR Equivalent Experience
• Equivalent Experience is defined as five years of paid experience in providing direction, development and implementation, direct supervision and monitoring (observation and evaluation of staff implementing care, service plans & interacting with clients) to the service provided. This position has responsibility for approving assessments and individual service plans or treatment plans to ensure that appropriate services are provided to meet the needs of the individuals serviced. The QDDP must have documented experience developing, conducting, and approving assessments and individual service plans or treatment plans.
• Must be QDDP qualified or on QDDP qualification pathway
• Successful experience as a leader
• Valid driver's license
• Desire to make a difference
BENEFITS:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Tuition Reimbursement