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Customer Service CFS Associate
1 month ago
Position Objective:
Work with clients to establish detailed profiles and procedures that properly represent their export/import process. Models and acts in accordance with our guiding principles and core values.
Position Requirements
Education:
High School Diploma or GED
Experience:
2 years
Language Level (s):
ENG:
100%
SPA:
80%
Knowledge and Skills:
- Multitasking
- Communication
- Organized
- Problem Solver
- High attention to details
Training Requirements:
Hazmat Certification ; Detection of Training Needs by Position program
Job Responsibility Description
Main Activities
2
Responsible for outgoing shipments. They determine that the right merchandise is being sent and is in as-ordered condition in the Imex4 – Imexnet System.
3
Keep records on the destination, weight, and charges on all incoming and outgoing freight. They check rate charges by means of rate charts. This work is often automated and computerized.
5
Contact the Transportation Dispatcher Associate to make arrangements and to issue instructions for shipping and delivery of materials.
8
Verify information, operate data entry software such as Imexnet and prepare documents.
9
Processes information from different departments and customers, and a variety of other forms of documents by resolving inconsistencies and reviewing data for errors using standard data entry procedures
10
Requesting further information for documents that are deemed incomplete
11
Verifying, correcting, deleting unnecessary data, or combining data from several sources before entering into the system
13
Access online browser-based systems as per customer requirements and other affiliated Business entities.
14
Scan photos, blueprints and other documents for data input into document management systems such as Imex4-Imexnet System.
16
Maintain records of all outgoing and incoming shipments from and to the warehouse.
18
Partner with Billing Associates to process invoices for customers and/or resolve invoice discrepancies
19
Analyze inventory reports to ensure cargo and/or containers are compliant with allotted free times
20
Oversee and expedite the order life cycle of shipments to meet and exceed department KPI’s.
21
Ensure shipment charges are processed through company-approved forms of payment such as CargoSprint,PayCargo, credit, and checks
22
Work with Payables Associates on providing relevant data and documentation for vendor cost processing
23
Utilize web-based resources and company systems to notify customers of incoming and outgoing cargo and/or containers
24
Coordinating with compliance, transportation, warehouse, and terminal teams within the organization for smoothly receiving/ shipping of cargo and/or containers
25
Any other task as required by the Customer Service Supervisor / Manager
Internal Relations
External Relations
All employees
Customers
MON-FRI
8AM-5PM
WEEKLY PAY
40.00 HOURS
