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Case Aide

3 months ago

Baltimore, United States Global Refuge Full time
Job DescriptionJob Description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you

Reporting to the Client Services Supervisor, the Case Aide works in close coordination with associated program case managers, other program staff, and program partners to provide timely services to refugees and other Office of Refugee Resettlement eligible populations. The Case Aide supports the case management team with documentation and other case management tasks as needed. Responsibilities focus on working directly with refugees including in the field, in their homes, in the offices of refugee service providers, and the community at large.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

  • medical, dental, and vision available on the first day of employment,
  • professional development, tuition reimbursement,
  • generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
  • 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
  • company 403(b) contribution of 3%, an additional 7% match which vests immediately,
  • Family Building benefits for reproductive procedures, adoption/foster care assistance, and
  • an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

  • Provide culturally and linguistically appropriate client-centered, trauma-informed support.
  • Provide services to refugees and migrants who seek assistance in coordination with case managers, other program staff, or program partners.
  • Assist with scheduling service appointments and following up with clients to ensure attendance.
  • Transport clients to necessary appointments and assist with applications and service provision as requested and approved by the program.
  • Assist with logistics of housing set-ups.
  • Assist with collecting program and other eligibility documents from clients and partners.
  • Assist resettlement program management staff in the completion of required clerical and/or administrative casework as needed/requested and approved by the program.
  • Complete and compile the information required for departmental reports. This may require data entry and the ability to retrieve data from system(s).
  • Maintains up-to-date professional knowledge through reading, workshops/training, and conferences, as appropriate.
  • Participates in staff and department meetings as required.
  • Other responsibilities as requested by supervisor.

QUALIFICATIONS

  • Experience providing case management and/or social services preferred.
  • Experience working with refugees, immigrants, or limited English speakers, is highly preferred.
  • Proficient in the use of MS Word, MS Access, MS Excel, and database programs.
  • Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
  • Ability to work as a team member and be responsive to needs.
  • Exceptional interpersonal skills, including keen listening ability and relationship building.
  • Must have reliable transportation, a clean driving record, and valid insurance and be able to travel locally as required.
  • Fluency in one of the key languages used by client populations is preferred (includes but is not limited to Arabic, Dari, Farsi, French, Swahili, Ukrainian, Russian, Spanish, Creole). Proficiency in additional languages is a plus.
  • Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.

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