Customer Service Specialist

4 weeks ago


Ocala, United States T. Burks & Associates Full time
Job DescriptionJob Description

Customer Service Specialist

SCOPE: The Customer Service Team Lead communicates and collaborates with colleagues in operations, marketing, and engineering to provide out-of-the-box solutions to ensure customer satisfaction.

Responsibilities:

  • Analyzes department functions and creates standardized procedures or refinements to current procedures.
  • Expedites and troubleshoots orders as required.
  • Works with Operations to reduce the number of delinquent orders and expedites with vendors as needed.
  • Communicates with customers through oral, written, and personal contact concerning delivery problems and complaints such as material shortages, delivery improvements, incorrect shipments, lost material, incorrect pricing, and product availability.
  • Nurtures a trusting team environment that takes ownership of issues and believes in continuous improvement.
  • Uses customer feedback as a basis for process or tool enhancement.
  • Acts quickly to provide a better customer experience.

Qualifications:

  • MUST HAVE experience in a customer-facing manufacturing OR business-to-business environment.
  • Proficient in current/modern MRP/ERP software
  • Strong analytic skill set and ability to interpret data.
  • Superb interpersonal skills and ability to effectively interact with all levels of internal and external customers/partners
  • Demonstrated customer advocacy skills
  • Comfortable and adaptable in a fast-paced environment welcoming change and growth
  • Strong bias for action, self-starter, and effective change agent


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