Customer Service Specialist
4 weeks ago
Customer Service Specialist
SCOPE: The Customer Service Team Lead communicates and collaborates with colleagues in operations, marketing, and engineering to provide out-of-the-box solutions to ensure customer satisfaction.
Responsibilities:
- Analyzes department functions and creates standardized procedures or refinements to current procedures.
- Expedites and troubleshoots orders as required.
- Works with Operations to reduce the number of delinquent orders and expedites with vendors as needed.
- Communicates with customers through oral, written, and personal contact concerning delivery problems and complaints such as material shortages, delivery improvements, incorrect shipments, lost material, incorrect pricing, and product availability.
- Nurtures a trusting team environment that takes ownership of issues and believes in continuous improvement.
- Uses customer feedback as a basis for process or tool enhancement.
- Acts quickly to provide a better customer experience.
Qualifications:
- MUST HAVE experience in a customer-facing manufacturing OR business-to-business environment.
- Proficient in current/modern MRP/ERP software
- Strong analytic skill set and ability to interpret data.
- Superb interpersonal skills and ability to effectively interact with all levels of internal and external customers/partners
- Demonstrated customer advocacy skills
- Comfortable and adaptable in a fast-paced environment welcoming change and growth
- Strong bias for action, self-starter, and effective change agent
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