ELIGIBILITY SPECIALIST

4 weeks ago

Ocala, United States Department of Children and Families Full time

Multiple positions available Requisition No:828452 This posting will be used to fill position vacancies in Career Service. Current employees will be compensated in accordance with the DCF salary policy. What you will do Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families. Every minute and every case processed count for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand, and your career choice could make a critical difference. However, it makes an impact on countless lives. If you are interested in making a difference, please join our TEAM This position may require face-to-face contact with clients. How you will make an impact: The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for public assistance programs. The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline driven. Workers must be able to prioritize, plan and project their work, while remaining flexible to frequent changes in the program policy and/or computer-based systems. The typical duties of a typical day are as follows: Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance. Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work is driven by ongoing reliance on regulations. Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy. Determining program eligibility in accordance with current regulations using a computer-based eligibility system. Documents provided by clients are uploaded electronically and converted into images for review and eligibility determination. The Eligibility Specialist must be able to review the images and make a determination based on the information provided. Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed. Reporting cases where identity theft or fraud is suspected. Advising clients of deadlines, time frames, and necessary actions to be taken. Working with clients who may not take the necessary actions within the required time frame. Establishing and maintaining multiple electronic files and conducting regular reviews and updates. Documenting all communications and contacts with clients. Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations. Computing and authorizing public assistance benefits based on financial and family status. Reviewing and explaining the monthly benefit amount to the customer. Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy. Qualifications: [Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. OR Associate degree, or higher from an accredited college or university, OR 60 semester hours or 90 quarter hours can substitute for the experience]{#_Hlk97711340}(When applying please attach required education, certification, or licensure). Abi ity to attend an 8 - 12-week mandatory training course. Incumbents may be eligible for telework if they are employed with the department for a minimum of three months, have completed training, and meet or exceed all performance expectations. Employer conducts background and reference check Additional Information/Requirements: All eligible candidates will be required to complete a skills assessment to include the following tests, which requires successful completion for advancement to the next step in the hiring process: Within 3 days of the link being sent by email, the assessment must be completed. Typing (TT)- A test of typing speed, measuring both speed and accuracy with aminimum 20 words per minute

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