Customer Care Representative

4 weeks ago


Decatur, United States Consociate Health Full time
Job DescriptionJob Description

The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner. This position is Monday through Friday 9am-6pm.

Principal Duties and Responsibilities:

  • Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits.
  • Assist walk-in customers with plan/claim questions.
  • Answer email inquiries from members, employers, and providers.
  • Maintain knowledge of all Summary Plan Benefit manual of plans administered by Consociate.
  • Perform other duties as assigned.

General Expectations:

  • Present a positive image of Consociate at all times.
  • Provide and promote the delivery of services with a prevailing attitude of respect and recognition of the personal worth and dignity of every individual whether they are a customer or a coworker or supervisor.
  • Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
  • Identify and perform work that has not been specifically assigned, as needed.
  • Adhere to established safety standards and utilize proper techniques to avoid work-related injuries.
  • Continuously seek opportunities for improvement and suggest ways in which procedures/systems may be modified to accomplish tasks/goals efficiently and effectively.
  • Demonstrate a teamwork philosophy by working cooperatively with others inside and outside the Client Services Division.
  • Attend required in-service and staff meetings.
  • Preserve the confidentiality of all business-sensitive information, including but not limited to that of insured groups and individuals, employees and applicants.


  • High School Education required.
  • Minimum of one to three years of experience working with the public. Previous insurance billing or customer service background recommended.


  • Decatur, United States Consociate Health Full time

    Job DescriptionJob DescriptionThe Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner. This position is Monday through Friday 8am-5pm. Principal Duties and...


  • Decatur, United States NX Direct Full time

    Job DescriptionJob DescriptionCustomer Sales RepresentativeWe are looking to add to our sales team. This is a full time opening. If you’re the interesting combination of person that loves working with technology and people then you might be a great fit! We have excellent paid training so no experience in sales is necessary. Experience with people, however,...


  • Decatur, United States DeKalb County Full time

    Positions available in multiple departments - APPLY TODAY! Job Code: 21125 Salary Range: $17-22/hour or more depending on experience FLSA: Nonexempt  Purpose of Classification: The purpose of this classification is to provide information and customer service regarding County services. Essential Functions: The following duties are normal for...


  • Decatur, United States Jet Management Executives Full time

    Job DescriptionJob DescriptionJet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...


  • Decatur, United States Jet Management Executives Full time

    Job DescriptionJob Description At Jet Management we have teamed up with the global organizations that focus heavily on giving back to our local community and delivering superior public support. Specializing in engagement, we leverage our deep expertise in community outreach to develop and execute customized and strategic public involvement plans to fit the...


  • Decatur, United States Competere Group Inc Full time

    Job DescriptionJob DescriptionSales Representative Entry LevelCompetere Group is Atlanta’s newest innovative startup, dedicated to empowering businesses through cutting-edge solutions and strategic consultancy services.Our team at Competere Group thrives on the vibrant energy of Atlanta, a city known for its innovation and diversity. With a sharp focus on...


  • Decatur, United States BCforward Full time

    Call Center Representative BCForward is currently seeking highly motivated Remote - CSR in Indianapolis, IN Job Duties: • Acts as primary liaison with customer in solving problems related to the application process and service. • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all...


  • Decatur, United States BCforward Full time

    Call Center RepresentativeBCForward is currently seeking highly motivated Remote - CSR in Indianapolis, IN Job Duties: • Acts as primary liaison with customer in solving problems related to the application process and service. • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects...


  • Decatur, United States Modern Woodmen Full time

    Overview The Modern Woodmen - Decatur office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing relationships...


  • Decatur, United States Clipper Petroleum Full time

    Job DetailsLevel Entry Job Location Store #77 - Smyrna, GA Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail DescriptionPOSITION SUMMARY: The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are looking...


  • Decatur, United States Ameripipe Supply Inc Full time

    Job DescriptionJob DescriptionDescription:Come join our growing family! Ameripipe Supply, Inc. is part of one of the largest and fastest growing independent value-added PVF (pipes, values, and fitting) distribution businesses in the United States with over 1 million sf of warehouse space, 6000+ customers and 40+ locations nationwide. We provide engineered...


  • Decatur, United States Modern Woodmen of America Full time

    Overview The Modern Woodmen – Decatur office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing relationships...


  • Decatur, United States Modern Woodmen of America Full time

    Overview The Modern Woodmen – Decatur office is seeking a motivated and driven individual to join our team as an Associate Financial Representative. This role offers an opportunity to partner with a respected local business and work alongside the Managing Partner and Senior Financial Representative. The ideal candidate will maintain existing relationships...


  • Decatur, United States Kentucky Association of Electric Cooperatives Full time

    Job Description Job Description United Utilities Supply, headquartered in Louisville, KY, is Recognized as one of the leading material supply organizations serving the rural electric market, United Utility Supply (UUS) is owned by member cooperatives in 17 states. As a full line stocking distributor, UUS supplies a complete line of materials critical to the...


  • Decatur, United States Kentucky Association of Electric Cooperatives Inc Full time

    Job DescriptionJob DescriptionUnited Utilities Supply, headquartered in Louisville, KY, is Recognized as one of the leading material supply organizations serving the rural electric market, United Utility Supply (UUS) is owned by member cooperatives in 17 states. As a full line stocking distributor, UUS supplies a complete line of materials critical to the...


  • Decatur, United States First Citizens Bank Full time

    Overview: Are you a people person? Be a First Citizens person! Join our Decatur branch team and make a difference. This full-time Sales and Service Representative role is located at 2630 Rainbow Way in Decatur, Georgia. It is responsible for processing transactions and other customer service requests in the branch. The successful candidate will...


  • Decatur, United States The Jason E Watkins Agency Full time

    Job DescriptionJob DescriptionPut your skills to better use.The Jason E Watkins Agency in Decatur, Georgia, is looking for an individual with experience in the insurance industry to join our team as a Full-Time Licensed Insurance Account Manager. You will be responsible for managing clients to ensure their insurance needs are met. Your ability to build trust...

  • Title Clerk

    1 day ago


    Decatur, United States Custom Car Care Full time

    Custom Car Care in Decatur, Indiana is seeking an experienced Title Clerk/Office Assistant for our dealership. You must be organized with excellent attention to detail. This position can be part-time or full-time. Title clerk/office assistant duties and responsibilities include: Prepare tax and title documents to transfer ownership of property.Submit title...


  • Decatur, United States University Recruiters Full time

    We are looking for top notch, customer focused team members to join our Sales Department and directly impact our growth As an Account Executive, you will take our customers through the entire mortgage sales cycle and ensure a best-in-class customer experience. Customers call you in search of a financial solution, whether that's purchasing a new home or...


  • Decatur, Georgia, United States First Citizens Bank Full time

    Overview: Are you a people person? Be a First Citizens person! Join our Decatur branch team and make a difference.   This full-time Sales and Service Representative role is located at 2630 Rainbow Way in Decatur, Georgia. It is responsible for processing transactions and other customer service requests in the branch. The successful candidate will...