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Sr. IT Specialist

3 months ago

Sunnyvale, United States ASE US Inc Full time
Job DescriptionJob Description

Req. #479

SUMMARY: As a Sr. IT Specialist, you will assist the IT Manager in meeting the organization’s IT needs. The IT Specialist is responsible for maintaining and improving the technical systems of a company to ensure all employees have the technology they need to complete their work and the organization’s important files and information remain safe and intact. The Sr. IT Specialist is responsible for the day-to-day operational activities of help desk support, with a strong understanding of network, server, security, systems and cloud applications.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned.


RESPONSIBILITIES:

  • Support the day-to-day operational activities of help-desk in a timely manner.
  • Provide support for IT infrastructure. Ensure data storage is safe and secure.
  • Directly provide IT services in the form of problem resolution, troubleshooting, training and support on any IT controlled equipment.
  • Analyze, troubleshoot and resolve hardware, software and application problems.
  • Sets up, configures, and supports internal and/or external networks.
  • Perform daily operational functions in support of mail systems, telecommunication systems, PC’s and networks.
  • Perform system maintenance on PC’s networks, and communication systems.
  • Answers, evaluates, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
  • Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
  • Calls hardware/software vendors to request service regarding defective products.
  • Writes or revises user training manuals and procedures.


KNOWLEDGE, ABILITIES AND SKILLS: with a strong understanding of network, server, security, systems and cloud applications.

  • Requires considerable ability to: use good judgment in making routine decisions in accordance with existing laws, ordinances, regulations and departmental policies and procedures; establish and maintain satisfactory working relationships with departmental personnel and customers.
  • Windows OS and MacOS
  • Office 365
  • Cisco router & firewall, AP, VPN
  • Microsoft Windows Server, Active Directory & GPO
  • PowerShell
  • Network & application security
  • SharePoint
  • Phone system
  • Backup application


SUPERVISORY RESPONSIBILITIES: This position may have supervisory responsibilities.


COMMUNICATION SKILLS: Must have strong written and spoken communication skills.


MATHEMATICAL SKILLS: Must have basic math skills.


EDUCATION and/or EXPERIENCE:

  • Bachelor’s degree or Associates degree in related field
  • 4-6 years of experience and/or training


CERTIFICATES: MCSE, CCNA a plus


COMPUTER/SOFTWARE SKILLS/KNOWLEDGE: Proficient in MS Office


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must be flexible. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


REASONING ABILITY: Work independently and have ability to make decisions.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION: Base salary range for this full-time position is $100,000 to $130,000. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and various factors, including job-related skills, experience, qualifications, work location and market conditions.

COMPANY BENEFITS: ASE (U.S.) INC. provides a comprehensive benefit package to all its full-time employees: Medical, Dental, Vision, Prescription, Flex Plan & Life Insurance Eligibility for enrollment in our 401 (k) Plan after successfully completing your 90-day introductory period.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Req. 479