Account Coordinator

3 weeks ago

Mount Olive, United States Zing Recruiting Full time
Job DescriptionJob DescriptionAccount CoordinatorZing Professional Recruiting, in partnership with a prominent flavor/fragrance manufacturing company in Mount Olive, NJ, is seeking an experienced Account Coordinator to join their teamAccount Coordinator Hourly Rate:
  1. $28.00 / hour
Schedule:
  1. Monday – Friday 8am – 5pm
Job duties:
  • Coordinate all sales activities associated with a defined customer base
  • Access multiple computer systems to enter and retrieve information to process orders
  • Receives and processes orders and sample requests from customers, sales representatives and customer portals
  • Ensure customer special requirements, such as labeling, packaging, documents are entered into operating system and communicated to relevant departments
  • Confirm pricing, inventory availability, ship date, sample details and any other applicable information to customers in a timely manner via email, telephone or fax
  • Follow FIFO standard for lot selection in accordance with packaging and customer approved lots
  • Verify that customer specific documentation has been provided for all orders or samples
  • Prioritize orders and sample requests with shipping and sampling personnel to insure the dispatch of high priority orders or samples
  • Keep customers proactively informed about the status and progress of orders and sample requests, taking appropriate actions to meet promised ship dates and to prevent delays
  • Take initiative to perform thorough investigation of any matter related to customer base, by collecting data, presenting facts and providing suggestions to sales person, manager, or other appropriate departments in an organized and reasonable manner for follow up and resolution
  • Maintain continual contact with customers regarding pending issues and once resolved, contact customer to ensure matter was resolved to customer’s satisfaction
  • Respond to customer inquiries on billing issues and coordinate resolution with appropriate departments; Process customer complaints in ETQ, handle credits and inventory adjustments as necessary after appropriate authorization is received and organize return of goods if necessary
Qualifications:
  • High School Diploma or GED equivalent
  • Ability to read, write and speak English fluently.
  • 2-3 years’ experience in a customer service/account management
  • Some College Level Course study
  • To perform this job successfully, an individual should have knowledge of Microsoft Office; Word, Excel, Office 365, Oracle, AS400, and Microsoft Outlook.
Why Zing Professional Recruiting?
  1. Medical, Dental, Vision & Life insurance available
  2. Direct Deposit Programs
  3. Medical Benefits
Zing Professional Recruiting a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Zing’s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. Zing Professional Recruiting is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
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