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Pediatric Front Office

2 months ago

Plano, United States Catalyst Health Group: Clinical Careers Full time $17 - $19
Job DescriptionJob Description

Village Health Partners / Village Pediatrics (now a part of Catalyst Physician Group) is seeking a friendly and professional Pediatric Front Office / Medical Assistant to join our team in West Plano. We are a well-established primary care practice dedicated to providing compassionate and comprehensive healthcare services to our community. We are committed to delivering high-quality, patient-centered care in a compassionate and supportive environment. This role will be primarily front office and assist in the back office as needed.

Front Office Responsibilities:

  • Check patients in for appointments and update patient demographic and insurance information
  • Assist patients with completing necessary forms and document patient information in EMR
  • Collect copayments, deductibles, and outstanding balances upon check out
  • Answer phone calls and respond to inquiries promptly and efficiently
  • Schedule follow-up appointments
  • Maintain cleanliness and organization of the reception and waiting areas
  • Address patient concerns and complaints with empathy and professionalism
  • Perform other administrative tasks as assigned

Back Office Responsibilities:

  • Manage patient rooming to efficiently meet daily appointment schedules
  • Review presenting issue, visit history, orders, and update EMR appropriately
  • Obtain vital signs and prep patient for visit
  • Fluent in medical terminology & medication refill protocols
  • Maintain cleanliness and organization of exam rooms and equipment
  • Collaborate with medical staff and other departments to ensure seamless patient care
  • Handle sensitive and confidential information with discretion and professionalism
  • Work efficiently and effectively in a fast-paced environment.
  • Follow all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates

Qualifications:

  • MA certification preferred but not required
  • Pediatric experience a plus
  • 1 year experience in a medical office or healthcare setting
  • EMR experience required - Athena preferred
  • Superior customer service and communication skills, both verbal and written
  • Highly motivated and organized
  • Knowledge of and adherence to HIPAA and OSHA rules and regulations

We offer a competitive benefits package that includes:

  • Competitive salary commensurate with experience
  • Medical, Dental, Vision
  • Health Savings Account (HSA) employer contribution
  • Life Insurance
  • 401K
  • Paid Holidays
  • PTO
  • Referral programs
  • Short term and long term disability
  • Year-end bonus potential
  • Employee recognition programs

We invite you to learn more about Village Health Partners at www.villagehealthpartners.com.

Village Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy not to discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other bias protected by applicable federal, state, or local laws.