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Business Development Director
3 months ago
JEFF D’AMBROSIO Auto Group of Downingtown is looking for an experienced Automobile Dealership Business Development Director to manage our Internet Sales Team for multiple franchises. We are one of the largest volume Dealerships in the Tri-State area serving our community for over 40 years. Family owned and operated. Build a successful lasting career with us.
Qualifications
Sales (Automotive Dealership Experience Required)
Education: High school (bachelor’s degree Preferred)
Competitive and initiative-taking attitude that thrives on goals.
Outgoing personality, ability to influence staff to improve department efficiency and schedule appointments.
Phenomenal communication skills with customers and team members
Applicant must have previous automotive dealerships experience, specifically with BDC/internet. Proficiency in Vin Solutions preferred but not required.
Extremely customer service oriented
Must have strong computer skills.
Enthusiastic personality
Responsibilities:
Ensures BDC team follows up with all Leads, appointments are set and confirmed until completion of sale.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Manage and track all leads. Monitor efficiency of staff daily
Manage all incoming and outgoing phone calls and emails.
Maintain daily, weekly, and monthly department forecasts and goals.
Work closely with Executive Management and Sales Department Managers to develop appointment setting strategies.
Ensure all customer contacts are processed through the CRM.
Schedule appointments and reschedule no-show customers.
Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership's goals and learn to overcome objections and thrive within sales situations.
Answer customer internet inquiries by email, text, and phone.
Achieve the sales and customer satisfaction objective set by management.
Conduct Interviews, recruit, hire and train candidates.
Prepare necessary reports for the entire department.
Reinforce and adhere to all company policies.
In addition to competitive pay, we offer:
· Health insurance · Dental insurance Paid vacation 401K plan
