Technical Support Specialist- Tier 1
2 months ago
Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.
Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits
We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.
The ideal candidate for Virtuous embodies our values by:
Asking questions with a spirit of curiosity
Giving feedback freely with candor & grace, welcoming it in return
Displaying a passion for philanthropy and technology
Serving with joy. Everyone is willing to make the coffee
Celebrating the wins & milestones of others
Assuming good intent & demonstrating trust in others
Pursuing relationships with people different from themselves & creates space to be human
Find our core values & more here.
Position Summary
As a Technical Support Specialist at Virtuous, you will be part of our Tier 1 team providing exceptional customer service and support to our customers. Employing a proactive and engaged method, you'll be responsible for taking a hands-on role at the forefront, addressing customer issues through email-based tickets and promptly responding to incoming calls. You'll gain expertise in different areas of the Virtuous product portfolio, becoming skilled at recognizing, evaluating, and resolving issues with speed and precision.
Responsibilities
Respond to incoming support tickets from customers received via email or phone using Zendesk with exceptional attention to detail.
Achieve and maintain key metrics such as ticket closures, response time, full resolution times, and CSAT.
Innovation is key. It's necessary to propose creative solution(s)- i.e. using a feature maybe outside of its initial design intent if it helps get a customer closer to accomplishing a task.
Demonstrate a strong ability to troubleshoot and resolve issues even when faced with unfamiliar or complex scenarios. Proactively seek out information, leverage problem-solving skills to identify and offer inventive workarounds in dynamic and challenging situations.
Detect, analyze, and communicate bugs to the Tier 2 support team through thorough investigation and supporting evidence
Keep customers informed about the status of their issues, providing regular updates and setting clear expectations.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Work closely with the rest of the Virtuous Customer Success team to ensure positive customer health and experience.
Adapt to new challenges and responsibilities as they arise in a dynamic work environment.
You Must Have
2+ years B2B SaaS Technical Support experience
Experience with CRM systems.
Former use of a ticketing system such as Zendesk, Intercom, Freshdesk, etc.
Must have an analytical mindset and ability to troubleshoot/test use cases and issues in software.
Ability to manage workload based on changing priorities.
Clear and articulate communication skills.
Phenomenal organizational skills.
Desire for constant growth personally and professionally.
The ability to thrive in a fast-paced, flexible start-up environment.
Ability to take your work seriously without taking yourself too seriously.
What We Offer
Market competitive pay leveraging Carta data
Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO
Supportive time off including paid volunteer days and company holidays
Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)
We pride ourselves on Community and host exciting company outings and events.
-
Technical Support Specialist
3 weeks ago
Phoenix, United States Virtuous Full timeAbout Us Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status quo in the nonprofit sector....
-
Technical Support Specialist
2 weeks ago
Phoenix, United States Virtuous Full timeAbout Us Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status quo in the nonprofit sector....
-
Tier I Technical Support Specialist
2 months ago
Phoenix, Arizona, United States CUBEX LLC Full timeCUBEX is a global provider of healthcare products and services that help animal health practices measurably reduce the total cost of ownership associated with pharmacy and supplies. We develop market-leading technologies that provide secure access to controlled substances, high-value products, and other medications. We are a private, family-owned and...
-
Tier I Technical Support Specialist
3 months ago
Phoenix, United States Cubex LLC Full timeJob DescriptionJob DescriptionCUBEX® is a global provider of healthcare products and services that help animal health practices measurably reduce the total cost of ownership associated with pharmacy and supplies. We develop market-leading technologies that provide secure access to controlled substances, high-value products, and other medications. We are a...
-
Systems Support Tier 3
3 months ago
Phoenix, United States Onni Group Full timeAre you adept at navigating complex systems and providing support? Join our IT department, where collaboration and communication across our extensive portfolio are key. Your ability to build strong relationships will be vital to our ongoing success. Become the bridge between technology and various departments, creating a seamless, innovative work...
-
Technical Support Specialist
5 days ago
Phoenix, Arizona, United States TEKsystems Full timeJob OverviewTEKsystems is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our internal employees via inbound phone calls.Key Responsibilities:Manage a ticketing queue and troubleshoot issues related to password resets, server...
-
Premium Audit Technical Support Specialist 1
2 months ago
Phoenix, United States Chubb Full timeThe Premium Audit Technical Specialist I will conduct quality reviews on General Liability and Workers' Compensation audits. Policies often have multiple audit locations/states and multiple class codes. The Premium Audit Technical Specialist I will determine if the policy has been written correctly, identify classification issues, determine the impact of...
-
Technical Support Specialist
2 weeks ago
Phoenix, Arizona, United States TEKsystems Full timeJob OverviewPosition: Technical Support SpecialistCompany: TEKsystemsRole SummaryWe are seeking a skilled Technical Support Specialist to provide exceptional assistance for our clients' IT needs. The ideal candidate will possess a solid background in helpdesk operations and desktop support, ensuring efficient resolution of technical issues.Key...
-
Premium Audit Technical Support Specialist 1
1 month ago
Phoenix, United States Chubb Full timeJob Description The Premium Audit Technical Specialist I will conduct quality reviews on General Liability and Workers' Compensation audits. Policies often have multiple audit locations/states and multiple class codes. The Premium Audit Technical Specialist I will determine if the policy has been written correctly, identify classification issues, determine...
-
Technical Support Specialist
2 weeks ago
Phoenix, Arizona, United States Abacus Full timePosition Overview:The organization is in search of a dedicated IT Call Center Agent to deliver exceptional assistance to both internal and external clients.This role serves as the primary contact point in a fast-paced call center, representing the IT department.Key Responsibilities:Respond to incoming phone calls and emails, addressing inquiries related to...
-
Technical Support Specialist
1 week ago
Phoenix, Arizona, United States LanceSoft, Inc. Full timeEntry-Level Technical Support SpecialistLanceSoft, Inc. is looking for a committed Entry-Level Technical Support Specialist to become a part of our dynamic team. In this position, you will deliver crucial assistance to our staff, addressing issues related to hardware, software, telecommunications, and network connectivity. Your duties will encompass...
-
Technical Support Specialist
5 days ago
Phoenix, Arizona, United States Virtuous Full timeAbout VirtuousVirtuous is a pioneering software company dedicated to empowering nonprofits to build stronger relationships with their donors. Our mission is to inspire global generosity by providing a modern platform that streamlines fundraising, marketing, volunteerism, and online giving.Our team is driven by a passion for innovation and a commitment to...
-
IT Support Specialist
6 days ago
Phoenix, Arizona, United States Apex Systems Full timeJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Apex Systems. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide Tier 2 End User Support for PC, Server, Mainframe...
-
IT Support Specialist
2 weeks ago
Phoenix, Arizona, United States Apex Systems Full timeJob Summary:We are seeking a highly skilled IT Support Specialist to join our team at Apex Systems. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide Tier 2 End User Support for PC, Server, Mainframe...
-
Technical Support Specialist
3 days ago
Phoenix, Arizona, United States Tech Mahindra Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Tech Mahindra. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key ResponsibilitiesTechnical Support: Provide technical assistance and support to clients and internal teams via...
-
Technical Support Analyst
1 week ago
Phoenix, Arizona, United States BTI Full timePosition OverviewBusiness Technology Integrators (BTI) is seeking a dedicated Help Desk Specialist to provide exceptional technical support. This role involves assisting the computer user community with various IT-related issues.Key Responsibilities:Act as a Tier 2 and 3 support resource for IT inquiries.Engage with users through various communication...
-
Technical Support Analyst
1 week ago
Phoenix, Arizona, United States BTI Full timePosition OverviewBusiness Technology Integrators (BTI) is seeking a dedicated Help Desk Specialist to join our team. This role is essential in providing exceptional technical support to our users.Key Responsibilities:Act as a Tier 2 and 3 support representative for our computer user community.Engage with customers through various channels including phone,...
-
Technical Support Specialist
1 week ago
Phoenix, Arizona, United States TEKsystems Full timePosition OverviewThe Technical Support Specialist will be responsible for delivering first-level technical assistance to internal staff through incoming phone inquiries.Key Responsibilities:Provide assistance with various technical issues and inquiries.Receive training on specific systems to effectively address different types of support requests.Utilize a...
-
IT Support Specialist
4 weeks ago
Phoenix, United States Kelly Services Full time $18 - $19Job DescriptionJob DescriptionHere’s why you should apply to this IT Support Specialist position:Starting at $18 to $20 per hour, with direct hire potential!Top-Tier Benefits included! (Medical/Dental/Vision Insurance, 120 hours Paid Vacation/Sick, 10 Paid Holidays.)Monday thru Friday, 9am to 6pm- with weekends off!Overtime Opportunities.Advancement...
-
Technical Support Specialist
2 weeks ago
Phoenix, Arizona, United States TEKsystems Full timeJob OverviewWe are seeking a dedicated Technical Support Specialist to provide exceptional assistance to our clients. This role is essential in ensuring customer satisfaction through effective problem resolution.Key ResponsibilitiesThe successful candidate will be responsible for:Delivering phone-based support to clients, addressing their inquiries and...