Clinical Support Aide

4 weeks ago


Worcester, United States Family Health Center Full time
Job DescriptionJob Description

Position Summary:

The Clinical Support Aide assists the Medical Services teams by coordinating, prioritizing, and responding to telephone calls and in person requests for handling forms and other paperwork from patients and internal staff. Performs initial triage of incoming telephone calls, records accurate information from callers, and determine patients’ needs; and provides the primary clerical and administrative support to the team for patient-related matters.

Program Specific Essential Duties and Responsibilities:
  • Answers and triages all calls politely and by identifying self by name, position and team.
  • Assesses the nature of calls and determines which calls are patient or administrative related, require immediate attention, or can be transferred to voicemail.
  • Retrieves reports, dictation, or correspondence so that updated information is available for each patient visit.
  • Checks encounter forms for completion of procedure type and diagnosis and reconciles encounter form with the day sheets at the end of each day and for each team provider.
  • Schedules patient appointments for lab tests, follow-up, acute same-day visits, add-ons and other appointments as directed.
  • Cross-trains with MA’s to follow-up on patients who do not keep appointments and to assist triage RN answer phone calls.
  • Opens, triages, and sorts mail as directed by the Team Leader Nurse.
  • May from time to time perform minor clinical tasks such as weighing, measuring patients, collecting vital signs, or Snellen exams.
Qualifications and Education Requirements:

One of the following combinations of education and employment experience must be met in order to be considered for the position:

Education

And

Experience

Certificate Nurse Aide or two to four years college, post-high school training required. Training in medical terminology preferred.

A minimum of two years of experience working in a medical or human service environment. Relevant computer skills required, including work with EMR. Knowledge of medical terminology, experience in telephone triage in a medical setting preferred.

  • Bilingual in English and another language appropriate to FHCW patient population required.



  • Clinical Support Aide

    3 weeks ago


    Worcester, United States Family Health Center Full time

    **Position Summary**: The Clinical Support Aide assists the Medical Services teams by coordinating, prioritizing, and responding to telephone calls and in person requests for handling forms and other paperwork from patients and internal staff. Performs initial triage of incoming telephone calls, records accurate information from callers, and determine...


  • Worcester, United States Catholic Charities Diocese Of Worcester Inc Full time

    Job DescriptionJob DescriptionDescription: The family support and stabilization/parent aide is responsible for providing direct client services that promote the functioning and well-being of the client. These services include in-home parent education, supervised visitation between children, parents, siblings and significant others, natural supports,...


  • Worcester, United States Catholic Charities Diocese Of Worcester Inc Full time

    Job DescriptionJob DescriptionDescription: The family support and stabilization/parent aide is responsible for providing direct client services that promote the functioning and well-being of the client. These services include in-home parent education, supervised visitation between children, parents, siblings and significant others, natural supports,...

  • Home Health Aide

    1 month ago


    Worcester, United States Aveanna Full time

    Home Health Aide (HHA) Job Ref: 194932 Location: Worcester, MA 01606 Category: Home Health Aide Line of Business: Certified ApplyRefer a FriendBack Care that works for youAveanna has great opportunities for Home Health Aides. Whether you are looking for one-on-one care, schedule flexibility, or just the chance to make a real difference, we have the...

  • Home Health Aide

    1 week ago


    Worcester, United States Aveanna Full time

    Home Health Aide (HHA) Job Ref: 194932 Location: Worcester, MA 01606 Category: Home Health Aide Line of Business: Certified ApplyRefer a FriendBack Care that works for youAveanna has great opportunities for Home Health Aides. Whether you are looking for one-on-one care, schedule flexibility, or just the chance to make a real difference, we have the...


  • Worcester, United States University of Massachusetts Medical School Full time

    Overview GENERAL SUMMARY OF POSITION: Under the direction of the Principal Investigator or designee, the Clinical Research Assistant is responsible for performing delegated tasks and procedures involving human subjects in support of clinical research protocols. Responsibilities MAJOR RESPONSIBILITIES: Clinical Operations * Assist PI in development of...

  • Administrative Aide

    3 weeks ago


    Worcester, United States Edward M. Kennedy Community Health Center, Inc. Full time

    Are you looking for a meaningful career? Are you passionate about health equity? Do you enjoy helping people? Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford, and the surrounding communities. We are a thriving and growing organization, and our team is expanding...


  • Worcester, United States University of Massachusetts Medical School Full time

    Overview GENERAL SUMMARY OF POSITION: Under the direction of the Principal Investigator or designee, the Clinical Research Assistant is responsible for performing delegated tasks and procedures involving human subjects in support of clinical research protocols. Responsibilities MAJOR RESPONSIBILITIES: Clinical Operations * Assist PI in development of...

  • Administrative Aide

    1 week ago


    Worcester, United States Edward M. Kennedy Community Health Center Full time

    Are you looking for a meaningful career? Are you passionate about health equity? Do you enjoy helping people? Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford, and the surrounding communities. We are a thriving and growing organization, and our team is expanding...

  • Administrative Aide

    3 weeks ago


    Worcester, United States Edward M. Kennedy Community Health Center, Inc. Full time

    Job DescriptionJob DescriptionAre you looking for a meaningful career?  Are you passionate about health equity?  Do you enjoy helping people?Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford, and the surrounding communities.  We are a thriving and growing...

  • Administrative Aide

    2 weeks ago


    Worcester, United States Edward M. Kennedy Community Health Center, Inc. Full time

    Job DescriptionJob DescriptionAre you looking for a meaningful career?  Are you passionate about health equity?  Do you enjoy helping people?Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford, and the surrounding communities.  We are a thriving and growing...

  • Personal Care Aide

    2 weeks ago


    Worcester, United States Interim HealthCare - North Attleboro, MA Full time

    **Personal Care Assistant (PCA)** **Multiple Shifts** If caring for others comes natural to you, this is an ideal career opportunity! As a PCA, you’ll earn competitive pay helping seniors live safely and happily at home. From bathing and dressing to meals and companionship, and light housework you’ll be a source of strength and support to those in...

  • Home Health Aide

    1 month ago


    Worcester, United States Loved Ones Care Full time

    Job DescriptionJob DescriptionLoved Ones Care. is looking to add a new Home Health Aide to join our team. The Home Health Aide will assist residents in their homes with all daily activities. These activities include everyday living, housekeeping, bathing and dressing, transportation, cooking, shopping, toileting, medication, mobility, and continence care.The...

  • Home Health Aide

    2 weeks ago


    Worcester, United States Loved Ones Care Full time

    Job DescriptionJob DescriptionLoved Ones Care. is looking to add a new Home Health Aide to join our team. The Home Health Aide will assist residents in their homes with all daily activities. These activities include everyday living, housekeeping, bathing and dressing, transportation, cooking, shopping, toileting, medication, mobility, and continence care.The...


  • Worcester, United States Worcester Polytechnic Institute Full time

    JOB TITLE Financial Aid Counselor (Two Openings Available) LOCATION Worcester DEPARTMENT NAME Office of Financial Aid DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY Provides general reception and office duties as it pertains to the Office of Student Aid & Financial Literacy and evaluating and processing application materials,...


  • Worcester, United States Worcester Polytechnic Institute Full time

    JOB TITLE Financial Aid Counselor (Two Openings Available) LOCATION Worcester DEPARTMENT NAME Office of Financial Aid DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY Provides general reception and office duties as it pertains to the Office of Financial Aid and evaluating and processing application materials, working with internal...


  • Worcester, United States Worcester Polytechnic Institute Full time

    JOB TITLE Financial Aid Counselor (Two Openings Available) LOCATION Worcester DEPARTMENT NAME Office of Financial Aid DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY Provides general reception and office duties as it pertains to the Office of Financial Aid and evaluating and processing application materials, working with internal...


  • Worcester, United States Legal Aid Center of Southern Nevada Full time

    Community Legal Aid (CLA), the free civil legal aid organization serving the low-income and elderly residents of Central and Western Massachusetts, has an exciting leadership position for an experienced attorney to serve as its Litigation Director. CLA's advocacy team handles over 7,000 cases a year in a wide variety of areas, including landlord-tenant and...


  • Worcester, United States Legal Aid Center of Southern Nevada Full time

    Community Legal Aid (CLA), the free civil legal aid organization serving the low-income and elderly residents of Central and Western Massachusetts, has an exciting leadership position for an experienced attorney to serve as its Litigation Director. CLA's advocacy team handles over 7,000 cases a year in a wide variety of areas, including landlord-tenant and...


  • Worcester, United States Ascentria Care Alliance Full time

    The Community Supports Navigator is expected to build and then maintain positive, healthy relationships with individuals, families, collaterals and all other stakeholders. The Navigator will respond to identified needs via a wide range of available services/supports. This position will assist in the navigation of public benefits, entitlements and systems...