Centralized Scheduling Specialist
1 week ago
Capital Area Pediatrics offers accessible, comprehensive pediatric care to families at five practice locations throughout Northern Virginia. For both sickness and health, generations of families have chosen Capital Area Pediatrics to provide outstanding care and an exceptional patient experience. We are currently hiring a Centralized Scheduling Specialist . Under direction and collaboration with the Practice Administrator, the Centralized Scheduling Specialist will be responsible for the management and optimization of provider and staff scheduling templates. This role will serve as a Super User for both Athena (EMR) and QGenda (Digital Scheduling Platform).
This is an on-site position located at our business office in Oakton, Virginia.
Schedule: 30 Hours, Monday-Friday
Responsibilities
- Apply scheduling template structure at the direction of the Practice Administrator to maintain a rolling 12-month schedule for each provider.
- Analyze and advise on template optimization to maximize patient access, scheduling density, and provider productivity.
- Maintain provider schedule to include adjustments as required.
- Demonstrate understanding of productivity and business optimization by making data driven decisions to modify appointment schedules.
- Complete same day appointment conversions within Athena EMR.
- With advisement from the Practice Administrator, process provider time off and schedule change requests.
- Maintain both provider and staff QGenda profiles.
- Enter staff schedule templates upon hire or adjustment.
- Run scheduling automation.
- Utilize available reporting to advise department heads as appropriate.
Knowledge, Skills, and Abilities
- Ability to work autonomously and as part of a team.
- Basic knowledge of HIPAA and OSHA regulations preferred.
- Ability to communicate effectively in both oral and written form.
- Ability to handle difficult and stressful situations with professional composure.
- Ability to understand and follow instructions.
- Ability to multi-task and perform well in a fast-paced patient care environment.
Requirements
- High school diploma or equivalent required.
- Centralized scheduling experience required - Provider scheduling for a multi-provider practice strongly preferred.
- EMR Superuser - Athena Experience is strongly preferred.
- Highly proficient in Excel to include data analyzation, formulas, pivot tables.
- Scheduling software experience required - QGenda is strongly preferred.
- Adherence to Capital Area Pediatrics immunization and testing requirements.
- Ability to multi-task and perform well in a fast-paced patient care environment.
Capital Area Pediatrics ("the Company") is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. The Company does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of the Company and the Company will not be obligated to pay a placement fee.
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