Valet Attendant/Bellman

1 month ago

Chicago, United States Study Hotels Full time
Job DescriptionJob Description

The Study at University of Chicago is currently seeking a part-time Valet Attendant who will be responsible for welcoming and creating a first impression for our guests. This position is primarily responsible for work closely with hotel's guest service team to assist arriving and departing guests with their luggage, park guest's vehicles and deliveries to guest rooms when needed.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

Valet

  • Greeting guests upon arrival on the front driveway and assessing their needs. (Valet, luggage assistance or both)
  • Documentation of guest name, all vehicle information including any previous damage (reviewed with guest).
  • Documentation of all overnight vehicles on the guest log for night audit posting.
  • Collection of guest keys and proper documentation of vehicle location in the parking garage. 
  • Making sure all garage keys are properly attached to each set of guest keys.
  • Charging short term guests for valet parking in HMS.
  • Retrieving departing guest vehicles/items in a timely manner.
  • Auditing all guest keys at end of shift, making sure all overnight vehicles are properly documented on guest log.

Bell/House

  • Collecting guest items and stacking securely on a bell cart.
  • Assisting guests at the front desk and introducing them by name.
  • Obtaining room number from guest and riding along with guest to show how to use the elevator.
  • Assisting with luggage placement in guest room, showing the guest around the room & explaining all features.
  • Arriving at guest room in a timely manner for departing luggage assistance, double checking with guests that all items are collected.
  • Assisting guests to desired vehicle, packing luggage and guest items safely and securely.
  • Storing guest luggage at the front desk, providing proper luggage reference tags using guest name, room number and total pieces stored.
  • Storing luggage in an organized fashion so it can easily be referenced and accessed
  • Retrieving luggage based off ticket numbers provided by guests.
  • If the houseman is busy or absent the Living Room Attendant is responsible for bringing guest requested items to rooms. (Dental kits, ice, etc.)
  • The Living Room Attendant is expected to be either inside the front doors of the living room or just outside on the drive to welcome and receive guests. The LRA is not to leave these areas unless actively assisting guests or on break.
  • LRA is expected to be knowledgeable about all details of the property and surrounding area and willing to assist with directions, transportation and recommendations.
  • The LRA is expected to attend all stand-up meetings and pass along any important guest information including preferences and complaints.
  • Exercise tact and discretion when dealing with guests, and guests' property.
  • Report any damages, shortcomings, and disturbances to supervisors.
  • Check and maintain stock levels.
  • Comply with all rules regarding health and safety of guests and coworkers.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Any other duties assigned by Supervisor/Manager

Fundamentals

  • Experience: Previous hotel valet/bellman experience preferred.
  • Must be at least 18.
  • Must possess a valid driver’s license and a clear motor vehicle record.
  • Previous valet/bellman experience preferred.
  • Ability to work a flexible schedule, including weekends and holidays. 
  • The ability to positively communicate effectively with guests and team members verbally and/or in written form with basic English communication skills.
  • Ability to withstand continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to a maximum of 50 pounds.
  • Ability to stand and walk for an entire shift and perform repetitive motions.
  • Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
  • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
  • Study Hotels is a drug-free workplace. Pre-employment drug test and background check required.

About Us

The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance of the University of Chicago in Chicago, Illinois.

The 167-room hotel features areas of discovery and connection for purposeful guest interaction, including custom writing desks complete with postcards to encourage guests to connect with family and friends postage free. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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