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Admin Support Specialist

4 months ago

Raleigh, United States CriminalRecordCheck.com Full time
Job DescriptionJob DescriptionSalary: $15.00/hr

Admin Support Specialist

Full time - Remote

Must be a resident of North Carolina


CRC is an exciting and growing company in Raleigh  Are you looking to start a new career? Are you ready to move up with a growing company that values work life balance? Would you enjoy a flexible full-time schedule? JOIN CRC


Benefits that begin after 90-day introductory period:  Include 10 days PTO, 8 Holidays, Healthcare coverage, (cost shared by employer), Vision and Free Dental. Immediate free training, company paid certifications, and all business equipment provided by CRC along with IT support, and leadership involvement and guidance.  JOIN CRC

 

CRC Values: ICARe – Integrity. Communication. Accuracy. Results…everyday


We're hiring for a Verifications Specialist role with opportunities for advancement into our Customer Care Group. Join us to play a crucial role in our operations and grow your career Apply now to be part of our dynamic team.


Summary

The Admin Support Specialist (Operations) is responsible for the timely and accurate build-out of incoming client orders according to client specific process and procedures. The Admin Support Specialist is also responsible for the core administrative responsibilities for all non-research related tasks that support work fulfillment for CRC Operations. This includes the identification of necessary order updates, correct queue assignment & queue maintenance, as well as document collection for drug screen results and vaccination records.


Primary Responsibilities

  • Analyze vendor-collected name and address data and use this data to build orders, following client-specific instructions.
  • Identify potential issues / discrepancies with client or vendor-provided information and escalate items for resolution, as needed.
  • Reach and maintain a daily production average of 12-15 orders built out per hour within 90 days of hire.
  • Complete assigned work within expected turn-around times and with a high level of accuracy.  
  • Perform various other duties including, but not limited to: vaccination document uploads, Motor Vehicle Report review, work queue maintenance, 3rd party vendor order submissions, and demographic updates.
  • Ability to maintain strict confidentiality regarding subjects under investigation.
  • Other duties as assigned.


Knowledge, Skills & Abilities:

  • Ability to handle all assignments with discretion and confidentiality.
  • Excellent written and verbal communication skills.
  • Ability to work independently, and as a part of a team.
  • Apply a high level of attention to detail to all assigned tasks.
  • Meet strict metrics within departmental standards and deadlines.
  • Ability to organize, plan and prioritize work schedule to meet strict deadlines.
  • Apply critical thinking to identify discrepancies and to troubleshoot problems effectively.
  • Must be able to maintain detailed, confidential, and accurate records.
  • Well-developed interpersonal skills.
  • Computer literacy, specifically MS Word, MS Excel, and Outlook for Windows.


Requirements

  • High School Degree or GED Required.
  • High Level of attention to detail and efficiency.  
  • Solid experience and performance working from home in a prior job.
  • Secure WIFI connection 
  • Preferred experience in background investigations.
  • Technologically savvy and comfortable with communication tools such as Zoom, Microsoft Teams, chat, email and phone
  • Private home office space to work in with secure and high-speed internet.
  • Must be a resident of North Carolina.


CriminalRecordCheck.com is an accredited provider of background screening services.  Our risk management solutions are important tools for making critical decisions in today's business environment.  Our Mission is to provide straightforward and diligent employment screening solutions and background investigation services with honesty and integrity while maintaining the highest level of customer support and satisfaction.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candidates must be eligible to work in the US and a resident of North Carolina.


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