Splunk Developer

3 days ago

Raleigh, North Carolina, United States Splunk Full time
About the Role

We are seeking a highly skilled and customer-focused Developer & Application Support Consultant to join our AMER Support team at Splunk. As a key member of our team, you will be responsible for delivering exceptional support experiences to our customers, collaborating with consultants and engineers to resolve technical issues, and driving continuous improvement of our support processes.

Key Responsibilities
  • Provide outstanding technical support to Splunk App developers and maintain positive customer relationships
  • Take ownership of resolving App developer problems while ensuring an exceptional customer experience
  • Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our Splunk Apps space
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service principles and methodology
  • Reproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developers
  • Drive continuous improvement of tools, processes, and product supportability
Requirements
  • 8+ years Technical/ Customer Support or equivalent experience
  • Outstanding interpersonal skills, and excellent communication - both verbal and written
  • Strong Splunk platform knowledge and experience. Preferably Splunk Cloud Certified Admin
  • Successful completion of the Building Splunk Apps training course
  • 3 years Splunk Admin experience with a proven track record of producing successful Splunk Apps or Addons
  • 3 years of experience and demonstrated competency using Python, UNIX(Linux), Java,.Net, Shell scripting, Splunk REST API with GO as a plus
  • 3 years of experience using Splunk SDK
  • Experience in technical support, system administration, or similar technical role
  • Experience with cloud-based technologies and an understanding of modern application architecture. (Splunk Cloud preferred)
  • Startup and hyper growth experience
  • Logical approach to problem solving with strong troubleshooting skills
  • Excellent time management skills with the ability to adapt to changing priorities of customer issues
About Splunk

Splunk is an Equal Opportunity Employer. We believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws.

Benefits

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more Learn more about our comprehensive benefits and wellbeing offering at https://www.splunk.com/en_us/careers/benefits.html.

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