Printing Project Manager/Customer Service/Estimator

1 month ago


Atlanta, United States AlphaGraphics - US756 Full time
Job DescriptionJob DescriptionJob Summary:
Provides job estimates, customer service and resolves issues by offering solutions, explanations, options or by arranging for service. Ensures that orders are completed as expected by the customer and within the established time line.

Accountabilities

Prioritize and ensures that all orders are completed by the date requested by working with the departments and ensuring that
adequate inventory is available.
Timely complete estimates and follows up with the customer or prospect within the established guidelines.
Inspect proofs and customer files to ensure that the finish product is completed as expected and on time.
Write up packing slips for all orders before delivery. Invoice orders to include with shipments.
Inspect and ensures the quality of the order before shipping. Process all shipments by end of the day.
Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful
demeanor.
Provides information regarding policies and procedures, terms and programs relating to service area for outside customers.
Identifies and prioritizes problems and issues related to service area.
Performs research, offers solutions, options and strategies.
Works with outside vendors on an as needed basis.
Refers to appropriate person or department as needed, and/or arranges for service.
Owns and track problem status until resolution is achieved.
Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc.
Attend weekly estimate meeting and provides status updates on estimates, along with the sales rep for estimates that are open.
During weekly sales meeting is able to provide status of jobs in production for assisting customers.
Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Maintains quality/quantity standards.
Updates and maintains all necessary records and/or logs.
Represents department to outside customers in a professional manner.
Acts as representative for department at internal meetings.
Train in various departments in order to be a backup. Examples: Digital Press B&W and Color.
Interprets operating policies and procedures.
Ensures timely completion of department's work.
Provides services including processing and delivery of mail and packages, eg. UPS, Federal Express, Airborne, and U.S. Post Office.
Composes memos and letters based on knowledge of departmental and company policies and procedures.
Compiles statistical reports and studies as requested.
Performs other related duties as assigned or requested.

Competencies


1. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and assistance; Meets commitments.
2. Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to
questions.
3. Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses
reason.
4. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules
other people and their tasks.
5. Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats
others with respect and consideration; Follows through on commitments.



  • Atlanta, Georgia, United States gpac Full time

    HVAC Estimator / PM needed Excellent benefits, competitive compensation, and opportunities for professional development. Competitive PayExcellent BenefitsProfessional GrowthGreat Company CultureThe HVAC Estimator is responsible for sizing, estimating, and quoting all HVAC projects. This includes understanding the customer's requirements, working with the...

  • Project Estimator

    3 days ago


    Atlanta, Georgia, United States Jobot Full time

    About the RoleWe are seeking a skilled Project Estimator to join our dynamic and growing team in the construction services industry. As a Project Estimator, you will play a crucial role in crafting winning proposals that align with our company's goals and strategies.Key ResponsibilitiesCollaborate with internal stakeholders and customers to develop...


  • Atlanta, United States Francois & Company LLC Full time

    Job DescriptionJob DescriptionDescription:Francois & Co. is an architectural elements manufacturer and importer committed to creating beautiful living spaces. The Finished Goods Project Manager/Estimator advances the pricing, production, and installation of our imported products: wood, tile and stone flooring and cut to size projects. He or she works...


  • Atlanta, Georgia, United States AlphaGraphics - US756 Full time

    Job OverviewPosition Summary:The Print Production Coordinator is responsible for providing accurate job estimates, delivering exceptional customer service, and resolving any issues by offering viable solutions, clear explanations, and available options. This role ensures that all orders are fulfilled according to customer expectations and within the...


  • Atlanta, Georgia, United States Gpac Full time

    Job Summary:Gpac is seeking a highly skilled Drywall Project Manager and Estimator to join our team. As a key member of our organization, you will be responsible for managing drywall projects from start to finish, ensuring timely completion and staying within budget.Key Responsibilities:Conduct detailed take-offs for drywall projectsGenerate accurate...


  • Atlanta, Georgia, United States Iron Mountain Inc Full time

    About the RoleWe are seeking a skilled and detail-oriented Temporary Project Specialist to support our customer project in Atlanta, Georgia. This is a temporary position, estimated to last 12-15 months.Key ResponsibilitiesWork with the customer's archival object collection, handling and cleaning delicate items with training provided.Catalog and/or create...


  • Atlanta, United States GPAC Full time

       One of my top General Contractors is searching for a Construction Project Manager/Estimator ito join their growing team. Ideal candidates should have 5-10 years experience in Diverse Commercial Construction or Large Multifamily (200 units).  If you are looking for a company with stability, proven track record of success, and a supportive culture,...


  • Atlanta, Georgia, United States Rogers Mechanical Contractors Full time

    Job SummaryRogers Mechanical Contractors is seeking a skilled Commercial Construction Estimator to join our team. As an Estimator, you will play a critical role in preparing work to be estimated by gathering proposals, blueprints, specifications, and related documents.Key ResponsibilitiesEstimate Preparation: Gather proposals, blueprints, specifications, and...


  • Atlanta, United States Gpac Full time

    Position Overview: The Project Manager/Estimator will be responsible for managing fire protection projects from inception to completion and preparing detailed cost estimates for fire alarm and sprinkler systems. This role requires a highly organized individual with strong project management and estimating skills, as well as a thorough understanding of fire...

  • Project Manager

    3 weeks ago


    Atlanta, United States Profitmaster Displays Full time

    This position involves development of costs for new products and programs, finalizing product design, sourcing of products and components with core manufacturers and component suppliers, establishment of quality standards, working with the company’s core manufacturers to ensure products are produced on time and meet or exceed expectations on cost, quality...


  • Atlanta, United States Phase 3 Marketing & Communications Full time

    **Customer Experience Specialist** Sales Support Atlanta, Georgia Minimum Experience **Mid-level** Job Description: Our Customer Experience Specialist position is responsible for account coordination and sales support to ensure the retention and growth of multiple customer accounts. Job Responsibilities: * Customer service, order entry, forecasting,...


  • Atlanta, United States Westfall Group Inc Full time

    Job DescriptionJob DescriptionDescription:Role Overview. The primary role of the Creative Project Manager is to move creative projects through the production sequence, and secure content decisions and approvals from clients on creative materials. Responsibilities.Here are some key responsibilities and tasks that an Creative Project Manager typically...

  • Lead Estimator

    5 days ago


    Atlanta, Georgia, United States Penhall Company Inc. Full time

    Job SummaryWe are seeking a highly experienced Senior Estimator to join our team at Penhall Company Inc. The successful candidate will be responsible for providing comprehensive project cost estimates, developing bid strategies, and managing contracts for our heavy concrete construction projects.Key ResponsibilitiesPrepare detailed estimates for selected...


  • Atlanta, Georgia, United States Konica Minolta Business Solutions, U.S.A., Inc. Full time

    Overview:The Director of Industrial Print Packaging & Label Sales is a senior executive responsible for initiating and managing strategic and operational initiatives within the Konica Minolta Label Solutions Program. This role provides direct support to field specialists across various channels, including Industrial & Production Print, as well as direct and...


  • Atlanta, Georgia, United States PC Construction Company Full time

    Overview: At PC Construction Company, the foundation of every successful project begins with our skilled estimators. They play a crucial role in securing competitive bids and ensuring the success of preconstruction services, including CM at-risk and Design-Build projects.Role Summary: The Senior Estimator will focus on water and wastewater sitework and...

  • Lead Estimator

    5 days ago


    Atlanta, Georgia, United States Penhall Company Inc. Full time

    Job SummaryWe are seeking a highly experienced Senior Estimator to join our team at Penhall Company Inc. The successful candidate will be responsible for providing comprehensive project cost estimates, developing bid strategies, and managing contracts for our heavy concrete construction projects.Key ResponsibilitiesPrepare detailed estimates for selected...


  • Atlanta, Georgia, United States PC Construction Company Full time

    Overview: At PC Construction Company, the foundation of our projects is laid by our skilled estimators. Their expertise is crucial in securing competitive bids and ensuring the success of preconstruction management and design-build initiatives.Role Responsibilities:Conduct precise quantity takeoffs and apply unit pricing through advanced estimating...


  • Atlanta, United States Southern Company Full time

    DESCRIPTION Southern Company Federal Services is a serviced based organization that provides energy related solutions and service to all OPCOs and LDCs. These services range from consulting to project initiation and execution. Primarily focused on aiding SOCO federal customers meet their energy reduction, renewable and resilient goals. Federal Services...

  • Estimator

    7 days ago


    Atlanta, United States AWP Safety Full time

    Job DescriptionJob DescriptionCompany DescriptionAWP Safety is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and...


  • Atlanta, Georgia, United States Clark Construction Group Full time

    Position Overview As a Senior Estimator at Clark Construction Group, you will play a crucial role in enhancing our capabilities across both design-bid-build and design-build projects within the Mid Atlantic region. Your expertise will contribute to a diverse range of projects, from highways and hotels to residential developments and railways. We are...