Personal Lines Account Manager

2 months ago

Indianapolis, United States WalkerHughes Insurance Full time
Job DescriptionJob Description

What we’re good at:

We are in the insurance industry to put people first. That statement goes for both our customers and each member of the WalkerHughes team.

WalkerHughes employees guide our customers through the world of insurance, advocate for them when they need us most, and pioneer unique solutions to meet their needs. We are passionate about utilizing technology as a tool to empower our team and support our customers. We’re on a mission to build long -lasting relationships with our clients and have a positive societal impact through our work.

When you join us, you can expect:

Teamwork, personal excellence, and growth matters to us, and we know it matters to you, too When you join us, you’ll have the opportunity to continue learning, develop new skills, and grow personally and professionally. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork.

What you’re good at:

As a Personal Lines Account Manager you will be responsible for independently managing an established book of business and working to solidify and grow client relationships.

You are detail oriented with strong analytical and problem-solving skills. As someone with a passion for the insurance industry you have a high level of customer focus. With very little supervision, you anticipate needs, take action and create efficiencies.

You’re organized and know the art of building relationships with teammates, clients and vendors. This role performs a wide range of duties across planning, education, research and analysis for both existing and prospective clients. Using your impeccable communication skills and work ethic, you will apply critical thinking skills, work independently and anticipate agency needs and client questions.

When you join us, we expect you to:

  • Assist assigned clients with questions and issues to resolve problems concerning their insurance policies, as well as servicing requests (i.e., Payments, endorsements, Evidence of Coverage, etc.).
  • Review and monitor complex documents such as renewals, claims, applications, statistical data in support of ongoing business
  • Prepare and process documents such as policies, renewals, claims, applications, changes, endorsements, binders, contracts, etc. to ensure accuracy, prevention of errors and omissions and coverage of risk organizations
  • Create and maintain computer files and suspense’s for follow up action
  • Contact insurance carriers to coordinate processing claims and gathering necessary documentation to work through difficult claim situations
  • Independently manage policy renewals and resolve customer issues
  • Work independently to complete new sales opportunities generated by existing book or other referral sources

What you’ll bring to our team:

  • High level of customer focus Excellent verbal and written communication skills
  • Basic math skills and aptitude for learning new technology
  • Positive attitude, good listening skills and empathy
  • Highly organized and strong time-management skills
  • Ability to multi-task in a fast-paced environment within tight deadlines
  • Solid technical ability to identify, create and present data critical to risk management consultation
  • Strong aptitude for interpretation of coverage forms, contractual agreements, and financial statements
  • Proficiency in Microsoft Office Suite or related software
  • Integrity and a high-level of confidentiality
  • At least four years’ experience in the Insurance industry.
  • Valid P&C License
  • High school diploma or equivalent
  • Strong understanding of Personal Lines Insurance and industry standards

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