Lube X-Press GSA
4 months ago
Guest Service Advisor (GSA) (Full-Time, Non-Exempt)
Don’t just work for a company… Be a Part of a Team
At Lube X-press we pride ourselves on providing a positive, vibrate, educational experience for our team members and guests alike. Whether you’re looking for a part-time job with flexible hours because of school or a full-time career with excellent advancement potential, we’re the right fit for you. With a rigorous training program, growth pathway, transparent performance evaluation process, and core values, we’re committed to helping you reach every milestone in your career. In turn, we ask you to treat our guests with respect and care for their vehicles like your own. At Lube X-press, we are proud to state we have a 71 Employee Net Promoter Score. This is the best in the industry and comparable to the likes of Fortune 500 companies such as Starbucks, Amazon, and Netflix.
What’s Expected
As a GSA, you will provide efficient guest services as the leader of the Lube X-press 3-Man process to ensure the Lube X-press Brand Standard is delivered consistently to our guests.
- Evaluate customers’ needs, working quickly and efficiently
- Contribute to a fun team atmosphere
- Master products, services, and company knowledge
- Extensive knowledge of our (POS) system to include but not limited to generating product and services recommendations based on year, make, model, and current mileage of guest’s vehicle.
- Deliver high-quality guest services to include greeting, presentation of vehicle recommendations, and cashing out the guest for all products and services on the invoice.
- Perform automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
- Maintain maintenance of the shop and surrounding area while prioritizing safety.
What’s Required
- Active Valid Driver’s License
- You are friendly and ready to work as part of a customer-focused team
- Have an eagerness to learn
- You can occasionally lift to 50 pounds
- Ability to operate all shop equipment required to conduct all inspections, services, and courtesies within the Lube X-press product and service offering
- Can stand for extended periods of time and climb stairs
- English fluency in reading, writing, and speaking
Benefits Matter
- Competitive weekly pay & flexible work schedule
- On-the-job training
- Company provided uniforms and tools
- We promote from within– a commitment we are passionate about
- Paid time off and holidays*
- Incentives, Team Member of the Quarter, Milestone Celebrations
- Medical, Dental, Vision, Life insurance, Short-Term Disability, 401(k) with company match up to 5%.
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