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Professional Services

4 months ago

Scottsdale, United States Savas Health Full time
Job DescriptionJob DescriptionSalary: Starts $90,000

Job Title: Professional Services & Enablement Manager

Company: Savas Management Center

Location: Scottsdale, Arizona


About Us:

Savas Management Center is a pioneering software company specializing in healthcare solutions. Our mission is to revolutionize healthcare delivery through innovative software products that integrate development, support, and architecture. We are committed to enhancing patient care, streamlining operations, and driving efficiency in the healthcare industry.


Job Description:

Position Summary: We are seeking a versatile and passionate Professional Services & Enablement Manager to join our team. This role is integral in improving the customer experience and driving business objectives. The ideal candidate will be focused on fostering interdepartmental collaboration to ensure best-in-class customer outcomes from initial sales engagement through the entire client lifecycle. A key aspect of this role is to improve user adoption and increase usage of our software solutions.


Key Responsibilities:

Customer Success Leadership:

· Lead initiatives to enhance the customer experience and achieve business objectives.

· Foster interdepartmental collaboration to ensure seamless customer outcomes.

· Serve as a customer advocate, understanding their needs and ensuring their satisfaction.


Project Management:

· Lead and manage multiple software implementation projects simultaneously.

· Ensure projects adhere to timelines, budgets, and quality standards.

· Develop and maintain project plans, schedules, and budgets.


Process Creation:

· Identify and implement best practices for onboarding and software deployment.

· Continuously improve processes to enhance efficiency and effectiveness.


Client Engagement:

· Serve as the primary point of contact for clients during the implementation phase.

· Manage client expectations, address concerns, and ensure satisfaction.

· Build and maintain strong relationships with clients.


Technical Expertise:

· Understand the technical aspects of our software solutions.

· Provide guidance and support to clients and internal teams.

· Troubleshoot and resolve technical issues during implementation.


Team Coordination:

· Collaborate with cross-functional teams, including sales, product development, and support.

· Ensure seamless project execution and alignment with company goals.


Training and Support:

· Conduct training sessions for clients and internal teams on the effective use of our software.

· Develop training materials and documentation.

· Provide ongoing support to ensure successful adoption and increased usage.


Documentation:

· Maintain detailed project documentation, including plans, progress reports, and post-implementation reviews.

· Ensure accurate and up-to-date records of project activities.


Client Feedback:

· Gather and analyze client feedback to inform product enhancements and improve service delivery.

· Collaborate with product development teams to implement improvements based on client insights.


Qualifications:

· Bachelor’s degree in computer science, Information Technology, Business, or a related field.

· 5+ years of experience in project management, professional services, or a related role.

· Strong understanding of software development and implementation processes.

· Excellent client engagement and relationship management skills.

· Proven ability to manage multiple projects simultaneously.

· Strong technical aptitude and problem-solving skills.

· Excellent communication, presentation, and interpersonal skills.

· Experience in the healthcare industry is a plus.

· PMP or similar project management certification is preferred.


  • Conditions: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work Environment: The noise level in the work environment is high to moderate. The position purpose, principal accountabilities, essential functions, minimum qualifications and the requirements listed in this job description are representative only and are not exhaustive of the tasks that a Team Member may be required to perform. Savas Health reserves the right to revise this job description at any time, and to require Team Members to perform other tasks as circumstances or conditions of its business considerations or work environment change.
  • Equal Opportunity Employer: Savas Health is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.
  • Disclaimer: The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, facility, or the business.
  • Physical Demands: While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate equipment, and to talk and hear. The employee is required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Job Type: Full-time Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance


Salary starts $90,000 per year 


Monday- Friday 8am-5pm

Location:  Scottdale, AZ (Hybrid) 

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