Deskside Support Technician
3 weeks ago
Our client, a multinational Pharmaceutical Company, is seeking a Deskside Support Technician who will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT Infrastructure team. Customers are onsite & remote end users.
Accountabilities:
- Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages.
- Use remote management to assist end users who are working offsite.
- Imaging of new PCs & clients for back office & manufacturing system use.
- Set up & support of cellular devices for end users.
- Inventory control of patch cables, video cables, peripherals & other IT items.
- Assist in ordering & receiving equipment, as required.
- Comply with internal & external regulations & procedures.
- Follow all safety & environmental requirements in the performance of duties.
- Other accountabilities, as assigned
Education: AA/AS/AAS degree in Computer Science, Information Technology or equivalent.
Experience: Minimum 2-4 years of IT experience, preferably in a customer facing role.
Required Technical/Process/Functional Experience:
1. pxe boot windows imaging.
2. Desktop support experience hardware and software - personal and remote
3. Networking components, servers, VMs, Lab machines. (Dell)
4. WiFi/setup connections
5. Cisco/LogiTech conference room setup/maintenance
6. Patching in IDF and Data Center connections
7. Apple support (preferably via AirWatch)
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