DESKSIDE Support Technician

2 weeks ago

Clayton, United States datanet IT Full time
Job DescriptionJob Description

Our client, a multinational Pharmaceutical Company, is seeking a Deskside Support Technician who will be providing desktop solutions support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT Infrastructure team. Customers are onsite & remote end users. 

Accountabilities:

  • Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages.
  • Use remote management to assist end users who are working offsite.
  • Imaging of new PCs & clients for back office & manufacturing system use.
  • Set up & support of cellular devices for end users.
  • Inventory control of patch cables, video cables, peripherals & other IT items.
  • Assist in ordering & receiving equipment, as required.
  • Comply with internal & external regulations & procedures.
  • Follow all safety & environmental requirements in the performance of duties.
  • Other accountabilities, as assigned

Education:   AA/AS/AAS degree in Computer Science, Information Technology or equivalent. 

Experience:  Minimum 2-4 years of IT experience, preferably in a customer facing role.

Required Technical/Process/Functional Experience:

1.  pxe boot windows imaging.     

2.  Desktop support experience hardware and software - personal and remote

3.  Networking components, servers, VMs, Lab machines. (Dell)

4.  WiFi/setup connections

5.  Cisco/LogiTech conference room setup/maintenance

6.  Patching in IDF and Data Center connections

7.  Apple support (preferably via AirWatch)

THIS IS A PURELY ONSITE position. Work hours 9am -5 pm, Monday through Friday. Some OT may be required from time to time.

Company DescriptionWith over 34 years of experience providing the latest in IT solutions, datanet IT is at the forefront of the technology industry. Our record includes thousands of successful deployments, which have helped us earn a reputation for excellence. By offering the best in products, expertise and customer service, we are able to deliver reliable and cost-effective solutions that are customized to meet the needs of individual customers.

From small businesses to large enterprise level corporations, our customers trust us to address their needs and rely on us for fast and reliable service. Whether they need help with professional IT services or personnel staffing, dataNet IT is the go-to source for the businesses who demand only the best.

Our services are specially designed to help our clients reach new levels of success by implementing cutting-edge solutions, providing forward-thinking services and supplying highly experienced personnel. When you partner with dataNet IT, you will experience:
•\tIndustry leadership that reflects the latest in technological advancements
•\tOutstanding support that results in long-term professional relationships
•\tOver three decades of experience working with other top professionals in their fields
•\tFlexible, scalable and fully customized solutions
•\tFast response times that keep pace with business

Contact us today to find out more.Company DescriptionWith over 34 years of experience providing the latest in IT solutions, datanet IT is at the forefront of the technology industry. Our record includes thousands of successful deployments, which have helped us earn a reputation for excellence. By offering the best in products, expertise and customer service, we are able to deliver reliable and cost-effective solutions that are customized to meet the needs of individual customers.\r
\r
From small businesses to large enterprise level corporations, our customers trust us to address their needs and rely on us for fast and reliable service. Whether they need help with professional IT services or personnel staffing, dataNet IT is the go-to source for the businesses who demand only the best.\r
\r
Our services are specially designed to help our clients reach new levels of success by implementing cutting-edge solutions, providing forward-thinking services and supplying highly experienced personnel. When you partner with dataNet IT, you will experience:\r
•\tIndustry leadership that reflects the latest in technological advancements\r
•\tOutstanding support that results in long-term professional relationships\r
•\tOver three decades of experience working with other top professionals in their fields\r
•\tFlexible, scalable and fully customized solutions\r
•\tFast response times that keep pace with business\r
\r
Contact us today to find out more.

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