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Table Games Dual Rate Floor Supervisor

2 months ago

Miami, United States Buffalo Run Casino & Resort Part time
Job DescriptionJob DescriptionDescription:

Position purpose:

To provide direction and oversight in order to ensure a courteous, accurate, and efficient Table Games experience for guests on assigned shift.

Knowledge, Skills, and Abilities:

· Enthusiastically support, actively promote, and demonstrate superior guest service in accordance with department and company standard program.

· Enforce table games and casino policies and procedures.

· Strong knowledge of all games offered in the Table Games department.

· Monitor games to ensure house rules are followed by guests and dealers.

· Monitor games for potential dealer errors.

· Coach and train dealers on proper policy and procedures.

· Monitor and report player win/loss.

· Order fills/credits as needed and in a timely manner.

· Become familiar with signs of cheats and observe patrons for telling behaviors. Prepare paperwork for monetary transactions.

· Tactfully resolve guest complaints and render impartial decisions.

· Follow all Departmental reporting and notification guidelines.

· Encourage a positive atmosphere among guests and team members.

· Instruct guests on the rules of the games. Exchange paper currency for playing chips.

· Ensure that all guests have placed bets before play begins.

· Communicate guest or team member complaints to the Casino Operations Manager.

· Ensure all department team members follow departmental Guest Service Standards.

· Perform quality work within deadlines with or without direct supervision.

· Interact professionally with other team members, guests and suppliers.

· Work effectively as a team contributor on all assignments.

· Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations.

· Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment.

· Adhere to all work rules, policies & procedures, and safety standards.

· Inspect cards and equipment periodically to ensure that they are in good condition. Report broken or malfunctioning equipment to your Supervisor.

· Ensure compliance with Title 31 record keeping policies and procedures.

· Knowledge of all casino events and promotions.

· Obtain and maintain a gaming license.

· Ensure compliance with tip reporting procedures.

· Perform other duties as assigned.

Requirements:

Education/Qualifications:

· Requires High School Diploma or equivalent.

· Previous blackjack dealing experience and/or completion of a formal blackjack training school required.

· Must be at least 18.

· Requires strong math skills.


Licensing:

· Must be able to obtain and maintain the required Gaming License


Work Requirements:

Shift: Part-Time | Hours: Swing

Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.