Slot Dual Rate Supervisor
2 months ago
Knowledge, Skills, and Abilities:
- Primary job responsibilities shall be as a Slot Attendant.
- Report as needed to fulfill the job responsibilities as a Shift Supervisor.
- Establish and maintain professional and courteous guest and employee relations.
- Respond quickly and courteously to requests for service.
- Provide cash exchanges and payouts to guests following jackpot procedures.
- Maintain an accurate accounting of the funds.
- Perform minor machine maintenance such as loading paper, ribbon, or repairing bill jams.
- Be knowledgeable of all departmental and casino policies and procedures and all gaming rules and regulations.
- Ensure compliance with federal and Tribal laws and regulations.
- Observe and report any maintenance or cleanliness issues to the appropriate department head. Provide exceptional guest service.
- Explain promotions and slot machine features to guests when needed.
- Witness payouts to guests ensuring that jackpot procedures are enforced.
- Become familiar with casino events and promotions in order to accurately inform guests.
- Communicate all guest complaints or concerns to the Slot Personnel Coordinator.
- Report all gaming machine malfunctions to the Slot Performance Coordinator in a timely manner.
- Maintain a visual presence on the casino floor.
- Assume the duties of another Shift Supervisor in his or her absence.
- Take effective measures to ensure the shift runs smoothly.
- Perform other duties as assigned.
Education/Qualifications:
- Must be at least 18 years old.
- High school diploma or equivalent.
- Prior gaming or supervisory experience preferred.
Licensing:
- Must be able to obtain and maintain the required Gaming License
Work Requirements:
Shift: Part-Time
- Requires problem solving skills, and the ability to communicate effectively.
- Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily.
- Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.
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