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Director Of Housekeeping

4 months ago

American Fork, United States HOLIDAY INN EXPRESS OF AMERICAN FORK Full time
Job DescriptionJob Description

Objective:

Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

Principal Roles and Responsibilities:

  • Supervise the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards
  • Assign guest room housekeeper cleaning station(s)
  • Inspect guest rooms after housekeepers are finished. Correct any oversights
  • Report guest room status to housekeeper
  • Inspect storerooms
  • Report due-out status to front desk
  • Inspect for needed repairs, reports maintenance problems immediately and follows up to ensure the work has been completed
  • Inspect equipment to ensure safe operation
  • Performs hiring, training and provides career development for housekeeping staff
  • Complete scheduling staff and work according to forecasted occupancy
  • Report vacant/clean guest rooms to front desk every two (2) hours
  • Administrate lost and found program
  • Supervise the preparation of VIP rooms and ensure VIP turndown when needed
  • Function as housekeeper as assigned
  • Any other duties and tasks as assigned by management

Physical Requirements:

  • Carry, lift, push, pull, move, items weighing up to 50 pounds on your own. Heavier items will be a team lift.
  • Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.