Retail Banking- Float Customer Solutions Assistant Manager

3 months ago

Groton, United States Chelsea Groton Bank Full time
Job DescriptionJob Description

This position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services that enhance their financial well-being, customer solutions assistant branch managers are cross-trained to fully handle operational, customer service, and consumer and business product/service tasks efficiently and effectively. In addition, customer solutions assistant branch managers will serve in a leadership role and are experts in the areas of small business, technology, and residential lending.

ACCOUNTABILITIES / RESPONSIBILITIES:

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

  1. Proactively engages with customers inside and outside of the branch – informs and educates through various experiences including digital and public presentations – assists with branch events and initiatives, provides efficient, accurate and courteous customer service.
  2. Meets with customers and prospective customers by appointment, leveraging the Coconut Scheduling Tool; will be required to efficiently and effectively manage an outlook calendar and travel time primarily between New London and Norwich based branches
  3. Proactively engages with community through networking events, branch coordinated events/initiatives and community education. Makes business development calls to area businesses and refers commercial loans and cash management services to business partners.
  4. Maintains expert knowledge of Bank’s products and services. Identifies and actively engages customer in determining needs and goals. Recommends and creates customized solutions - opens and processes all types of consumer and business deposit accounts, consumer, residential, retirement, and small business credit solutions. Participates in business development, onboarding and retention activities. Refers to a business partner as appropriate.
  5. Able to interview loan applicants objectively, recommend appropriate consumer loan, credit card, equity loan, some residential and small business products based on needs and ability to repay. Follow loans from application to closing efficiently and accurately. Refers to MLO’s as appropriate. Earn and then annually satisfy the SAFE MLO testing requirements for NMLS registration.
  6. Effectively demonstrates small business, technology and residential credit skills for more complex and specialized customer needs.
  7. Assists with monitoring and evaluating performance in conjunction with Customer Solutions Manager, provides feedback to enhance customer sales and service efforts. Provides input for performance reviews, training milestones, and promotional recommendations.
  8. Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, check cashing, commercial teller transactions, coin orders, cash advances, traveler’s checks, etc.
  9. Assists customers with account maintenance, CD renewals, address changes, research requests, check ordering, debit card orders, safe deposit access, notary services, and able to effectively demonstrate online banking and mobile banking services.
  10. Balances transactions and cash at the end of the day, balances ATM and participates in the branch settlement.
  11. Assists staff in performing duties, as needed, e.g., balancing, account problems, etc. Provides policy overrides on computer system to process transactions.
  12. Branch safety and soundness responsibilities. Processes vault transactions; orders and ships cash. Verifies all cash transactions. Balances vault and ATM cash and branch.
  13. Ensures the security of various systems and cash storage. Maintains building keys, security and vault combinations with opening/closing responsibilities. Serves in an on-call capacity for ATM and alarm systems.
  14. Ensures that transactions are processed accurately and proper documentation completed.
  15. Promotes the Bank’s products and services and maintains an active participation in community affairs.
  16. Responsible for adhering to bank policies and procedures related to regulatory compliance requirement applicable to job function.
  17. Performs related and unrelated duties as may be needed.

POSITION REQUIREMENTS:

A.S. or equivalent; 3 plus years of cash handling, customer service, lending, supervisory, and problem solving experience required. Must demonstrate effective coaching experience and be able to train and motivate Financial Care Professionals. Successful completion of the small business, technology, leadership and residential lending training milestones. Effective customer service, verbal & written communication, math, problem solving and organizational skills. Detail-oriented and able to multi-task and use various types of office equipment, including computer. Able to lead by example – effective coaching and mentoring skills essential. Tech-savvy – use of and able to demonstrate features of

banking technology with customers using a variety of tools. Proficient use of Microsoft Word, Excel, Outlook, and PowerPoint software applications is essential. Activity learns, demonstrates, and fosters the Chelsea Groton Bank culture. Physical requirements include the ability to move to various locations including the vault, ability to lift up to 15 pounds on an interim basis, and the flexibility to bend and reach.

In compliance with the federal Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) and various state banking laws, MLOs at Chelsea Groton Bank must satisfy certain professional state-licensing requirements prior to engaging in loan origination activities on behalf of Chelsea Groton Bank.

SUPERVISORY SCOPE:

Limited supervisory responsibility

INDEPENDENT ACTION:

Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor.

COMPLIANCE:

Responsible for adhering to Bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending.

  • Retail Banking

    3 months ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionCustomer Solutions Assistant Manager (2)- Groton (NE-10)This position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services...

  • Retail Banking- Full Time Customer Solutions Representative

    3 months ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionFull Time Customer Solutions Representative (NE-6)This position is responsible for helping customers achieve their financial goals, small or large, by providing outstanding service in a courteous, professional and ethical manner. Whether processing day-to-day banking transactions or educating customers on bank services that...

  • Retail Banking- Retail Branch Management Trainee

    2 months ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionRETAIL BRANCH MANAGEMENT TRAINEE (NE9)WHAT MANAGEMENT TRAINEES CAN EXPECT:This position is a retail branch management trainee position with a defined professional development program that includes both instructor-led and self-paced learning as well as hands on experiences in a retail branch. During a 12 month on the job paid...

  • Retail Lending

    3 months ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionRetail Lending Administrator (NE-9)Chelsea Groton is looking to hire motivated and dynamic individuals to join our Retail Lending team. The ideal candidate will be a motivated, collaborative, and personable individual that thrives in a team-based environment. Strong communication within the bank among Loan Officers, Sales...

  • Digital Banking

    2 months ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionSenior Digital Banking Operations Representative (NE-8)Chelsea Groton is looking to hire 2 motivated and dynamic individuals for our Digital Banking Department. The Senior Digital Banking Operations Representative assists our customers by phone, video, and on-site at business locations. The ideal candidate will be a motivated...

  • Digital Banking Operations-Digital Banking Operations Specialist

    1 month ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionDigital Banking Operations Specialist (NE-9)Chelsea Groton is looking to hire a motivated and dynamic individual for our Digital Banking Department. The Digital Banking Operations Specialist has extensive knowledge about Digital Banking Products. The ideal candidate will be a motivated and personable individual who provides...

  • Assistant General Manager

    10 hours ago

    Groton, Connecticut, United States Advance Auto Parts Full time

    Job SummaryWe are seeking an experienced and skilled Assistant General Manager to join our team at Advance Auto Parts. As a key member of our management team, you will be responsible for leading a team of sales associates and ensuring the success of our store.Key ResponsibilitiesLead and manage a team of sales associates to achieve sales and customer service...

  • Retail Customer Service Representative

    4 days ago

    Groton, Connecticut, United States Sherwin-Williams Full time

    Customer Service SpecialistThis is an exciting opportunity to join Sherwin-Williams as a Customer Service Specialist. In this role, you will be the face of our company, working closely with customers to understand their needs and provide exceptional service.Key Responsibilities:Deliver outstanding customer service, ensuring high levels of satisfaction and...

  • Customer Care

    3 months ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionCustomer Care Specialist (NE-8)Chelsea Groton is looking to hire motivated and dynamic individuals for our Customer Care Center. The Customer Care Specialist assists our customers by phone, chat, and video. The ideal candidate will have an entrepreneurial spirit and be a motivated and personable individual willing to help...

  • Retail Merchandiser

    3 months ago

    Groton, United States Jacent Strategic Merchandising Full time

    Job DescriptionJob DescriptionMerchandiserThe Merchandiser role consists of an individual who can improve the consumer buying experience by creating merchandising solutions in their assigned stores. The retail merchandiser’s duties include but are not limited to cultivating relationships with in-store management, executing merchandising resets, building...

  • Wireless Retail Store Manager

    1 week ago

    Groton, United States Express Stores Full time

    ** Wireless Retail Store Manager** **Job Category****:** Sales **Requisition Number****:** WIREL03192 Showing 1 location **Job Details** **Description** **EXPERIENCE PERFORMANCE MANAGING A SALES TEAM IS REQUIRED** **RESPONSIBILITIES of a Wireless Retail Store Manager** * Advocate your store's needs and effectively communicate them from the bottom up * Sales...

  • Retail Operations Supervisor

    1 week ago

    Groton, Connecticut, United States Henny Penny Full time

    COMPANY DESCRIPTION : Henny Penny is a leader in the foodservice equipment industry, known for its innovative solutions and exceptional service. We specialize in providing high-quality cooking and holding equipment to various food establishments, ensuring they meet the demands of their customers. With a commitment to excellence, we pride ourselves on our...

  • Retail Operations Supervisor

    3 days ago

    Groton, Connecticut, United States Henny Penny Full time

    Overview of the Position and CompanyAre you prepared to step into a pivotal role within the retail sector?Henny Penny, a leading name in the foodservice equipment industry, is dedicated to providing exceptional service and innovative solutions. With a strong commitment to quality and customer satisfaction, Henny Penny is known for its reliable products and...

  • Retail Operations Supervisor

    3 days ago

    Groton, Connecticut, United States Henny Penny Full time

    Overview of the Position and CompanyAre you prepared to step into a pivotal role within the retail sector?Become a part of Henny Penny, a leading provider of innovative cooking equipment and solutions. With a commitment to excellence, Henny Penny is recognized for its dedication to quality and customer satisfaction, driven by a team of passionate...

  • Customer Service and Retail Sales Associate

    3 months ago

    Groton, United States Family Connect Full time

    **Organization:** Central Association for the Blind and Visually Impaired **Posted:** 2021/07/27 CABVI is seeking a Customer Service and Retail Sales Associate to assist in the day-to-day operations of the Base Supply Center (BSC) store at our Groton, CT location. KEY JOB ELEMENTS Assists in all aspects of store operation. Solves problems as they arise...

  • Store Customer Service Specialist

    1 month ago

    Groton, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Pharmacist 1

    5 days ago

    Groton, United States US Tech Solutions, Inc. Full time

    Job Description: Provides clinical services to patients, such as immunizations (including COVID-19 and flu) or MTM interventions, ensuring the compliance with regulatory guidelines, company policies and procedures. Responsibilities: Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues...

  • Retail Lending

    5 months ago

    Groton, United States Chelsea Groton Bank Full time

    Job DescriptionJob DescriptionOVERVIEW:Develops and originates all residential loan production in conformance with the Banks policies and procedures.PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.Originates...

  • T-Mobile Neighborhood Retailer Sales Associate

    2 months ago

    Groton, United States Generator Supercenter of Austin Full time

    Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer! GP Mobile, is one of the largest Authorized T-Mobile Retailers in the US! Looking for candidates with a hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast paced environment, GP Mobile is the place to be! We have FT and PT...

  • Retail Operations Director

    3 days ago

    Groton, Connecticut, United States Henny Penny Full time

    We are seeking a seasoned Retail Operations Director to lead our Groton Store 24 locationAbout Us: Henny Penny convenience stores are operated by Petroleum Marketing Group, Inc. (PMG), a family-owned company with a rich history of serving residents since 1949. Our commitment to providing superior customer service is driven by our dedicated team.**Job...