IT Dispatcher

Managed Service Provider IT Dispatcher

Join a team driven by healthy company culture and true work-life balance

Dynamic, Dependable, Community, Consistency, Trend Setting

About Les Olson Company (LOC IT)

Les Olson Company is a local office technology provider of IT services, IT hardware, cameras, door access, cabling, and other office products. We have been around since 1956 and service both Utah and Nevada; we support small to large firms to keep their business and related technology running efficiently.

Our team is over 330 people strong and growing, many have years of industry experience and we are all about serving our local communities. At Les Olson Company, service is our backbone, we have factory trained technicians to solve the hardest of problems and we work directly with the manufactures as they release new technology to ensure that our customers are always at the forefront of technology.

Learn more @ www.lesolson.com

We believe that we employ the brightest people, providing tremendous long-term career opportunities

Basic Function: Coordination of all support groups for our MSP operations to ensure that customers are getting timely and correct resolution. Overwatch of ticketing system and ensuring that established SLA (service level agreements) are being maintained. Ability to identify critical issues and ensure the best technical resource is allocated.

Requirements:

• Attention to detail
• Out-going personality with dedication, passion, and a drive to succeed
• Organization skills
• 3-5 years IT background
• Technical understanding of IT systems and terminology
• proficiency in using a ticketing system
• Excellent communication and great listening skills
• Ability to work within all levels of the organization

Responsibilities Include:

• Emphasis on Communication...ability to communicate with all layers of support to ensure the right customer resolution
• Improve customer service, perception, and satisfaction
• Approach each day with a keen sense of self-discipline and urgency
• Comprehend technology and how technology enables business productivity, efficiency, and effectiveness
• Route tickets to various layers of support and oversee correct resolution

Key Working Relationships:

• Reports directly to Corporate Engineering Manager
• Collaborates closely with team members in sales as well as all departments
• Coordinate and utilize team in a multi-site environment

If you are looking for an opportunity to advance your career or start a career with a growing office technology industry leader, please send in your resume.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3-5 years IT background

Schedule:

Monday to Friday