Full-Time Customer Service Rep Plugz Electric

2 weeks ago


Forest Lake, United States Plugz Electric Full time
Job DescriptionJob Description

Plugz Electric is a growing residential electrical company seeking a Full-Time Customer Service Rep / Dispatcher to join our team Mostly outbound lead contacting, no electrical knowledge is necessary - we will train the right person Lots of room for career growth for a highly motivated individual.

Pay Range $18-$22/Hr, DOE

Job Overview: You will be the first point of contact, providing outstanding customer service and ensuring a positive experience for our customers. You will play a critical role in managing customer inquiries, scheduling service appointments, and providing support to our technicians. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to our continued success and growth.

 

Responsibilities:

  • Handle inbound calls, emails and texts
  • Follow call scripting
  • Properly schedule jobs with detailed notes
  • Pull permits and schedule inspections
  • Assist with other administrative tasks as needed

Qualifications:

  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Reliable and on time
  • Willingness to learn
  • Good organizational skills with ability to prioritize and multi-task
  • Proficient computer skills

Shift: Monday-Friday in Forest Lake, MN based office

Job Type:Full-Time

This is a hybrid position; it will be a combination of remote work and office days.

Company DescriptionNew and exciting electrical company with room to grow.Company DescriptionNew and exciting electrical company with room to grow.

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