Technical Product/Business Analyst
4 weeks ago
Role: Technical Product/Business Analyst
Location: San Jose, CA-Hybrid
Duration: 6+ Months
Job Description:
Intake Notes:
Acrobat Sign is preferred
Understand to integrate different API's (Connecting systems, Power automate)
Exp with JSON
Documentation
Working with Product, Engineering teams, Sales
Should be comfortable with Presenting
Familiar with ServiceNow, JIRA
ability to multitask
Job Category: Information Technology
Job Title: Technical Product Analyst
The opportunity:
We are looking for a Technical Product Analyst with strong foundational experience to join the Document Cloud Customer Zero team The ideal candidate will focus on delivering Acrobat Services and Acrobat Sign solutions, possess the technical expertise to work independently on Proof of Concepts (POCs), and actively contribute to supporting large and intricate internal projects while assisting with user support. As a Technical Product Analyst, you'll work on exciting projects directly impacting product strategy and business success. If you love data, collaboration, and problem-solving, this role might be a great fit for you
Responsibilities:
Partner with Customer Zero Product Manager and Product Analyst to provide day-to-day tactical objectives
Provide insights and contribute to the team's strategic direction.
Help expand Customer Zero use cases to ensure alignment with Product, Sales and Engineering
Address internal customer tickets and issues using ServiceNow and knowledge of Acrobat Sign and Acrobat Services, looping in supporting teams where needed.
Build and test out solutions as part of POCs using technical skills with APIs, JSON, HTML, JavaScript, etc
Compile findings and feedback on POCs and relay to internal teams in a professional manner
Assist with key internal customer meetings
Provide subject matter expertise and act as an internal consultant/evangelist
Partner with and knowledge share across our internal customers and partners
What you'll need to succeed:
Demonstrated ability to work effectively with Acrobat Sign, including understanding its features and capabilities
Experience in configuring and using Acrobat Sign for document workflows
Experience architecting API-based workflows that integrate Enterprise Tech Stacks
A curious self-starter who is inventive and able to work on projects with minimal mentorship
Outstanding problem solving and analytical skills, including the ability to build clear observations, analysis, and conclusions based on customer interviews and data
Ability to work in a global environment and work remotely with distributed teams
Skilled in multi-tasking and prioritizing across multiple projects at the same time
Strong attention to detail, especially hands-on in all the work you're doing
Ability to communicate sophisticated ideas both verbally and in writing
Technical experience with Jira, HTML, JavaScript, JSON, and APIs
Education:
Ideal candidates will have one of the following: Degree in Computer Science, Engineering, or relevant proven experience
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