Principal Engineer

PODS is reimagining the moving business, and we’re building a new online experience to meet the way modern customers want to engage with their move. We envision a future where a customer can book, manage, and engage with their selected partners all through PODS’ digital presence, making the moving experience as seamless and stress free as possible. We’re looking for a Principal Engineer who will play a pivotal role in creating and owning the technology vision to make this future a reality.

This role will report to the VP of Online Customer Experience and will work alongside the Director of Engineering as well as our Technical Program, Product, and Design leaders in the Upper Funnel, Booking, Post-Booking, and Commercial workstreams. This role is the most senior engineer in the Online Customer Experience organization and will be responsible for developing the three-year technology vision, guiding the engineering leads of each product team on how to achieve that vision, and providing strategic guidance for our teams on engineering and technology best practices. This role is highly cross-functional and will work with partners across IT (including Enterprise Architecture), Operations, Finance, and Marketing. This role will require excellent written and oral communication skills, data-driven analyses and insights, high business judgment, strong interpersonal skills, and a passion for building excellent technology products and customer experiences.

We’re excited about the future of moving, and if you’re passionate about delighting customers in a rapidly evolving space, this role is for you

A Day in The Life

Here at PODS, our Digital team is organized into two-pizza teams, or dedicated software development teams with PM/UX resourcing that focus on a specific customer workstream. We work in an Agile environment, and therefore focus on building a long-term vision, and executing that vision in sprints by creating meaningful user stories for our development teams to deliver on. We dive deep into our data, as we believe that data can help us better understand our customers. Where data alone can’t answer questions, we facilitate research to better understand our customers and how we can better build technology to help meet their needs. We learn rapidly, and bias towards testing new experiences quickly to see what works (or what doesn’t), and we incorporate those learnings into our future roadmap. Every day brings new opportunities, and we are excited to continually challenge our standard practices to improve. If you’re looking for a dynamic environment with high opportunities for professional and personal growth, this role may be a great fit for you.

About PODS

As an industry leader in moving and storage, PODS offers personalized solutions tailored to customers’ unique needs, specifically those planning long-distance moves. We provide a level of flexibility and control that other moving methods lack, including built-in storage, adjustable scheduling, and the ability to load and unload belongings on your own time. Additionally, we provide a comprehensive moving experience, including multiple container sizes, PODS City Service, packing supplies, connection to trusted local labor providers, and even car shipping.

Basic Qualifications

- Bachelor's degree

- 10+ years of non-internship professional software development experience

- 10+ years of programming with at least one software programming language experience

- 7+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- Experience in building customer facing products utilizing modern cloud technologies through a multi-year roadmap

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

- Experience as a mentor, tech lead, or leading an engineering team

- Demonstrated ability to deliver with complete independence in situations where technology strategy is not yet defined

- Experience with end-to-end software and SDLC industry best practices

Preferred Qualifications

- Master’s degree

- Entrepreneurial and inventive spirit with a track record for delivering results in fast-moving and demanding environments

- Experience in project management methodologies, business analysis, or process improvement

- Experience in customer-facing products with a long engagement time horizon

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this job.

Equal Opportunity, Affirmative Action Employer

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.