Customer Experience Representative

1 month ago

Rockford, United States Waldom Electronics Full time
Job DescriptionJob DescriptionSalary: $18 - $20/hour

Position Overview:

The Customer Experience Representative will be the frontline ambassador for our company, responsible for delivering exceptional service and support to our valued customers. You will engage with customers via various channels to address inquiries, resolve issues, and ensure a seamless and positive experience. Your ability to empathize, communicate effectively, and problem-solve will be crucial in fostering long-lasting relationships with our customers.

Key Responsibilities:

  • Provide exceptional customer service by promptly responding to inquiries and resolving issues via phone or virtual communication channels.
  • Build rapport and trust with customers by actively listening to their concerns, understanding their needs, and offering appropriate solutions.
  • Identify opportunities to promote Waldom’s value proposition to the customer as the distributor of choice.
  • Educate customers on products, services, and company policies to enhance their overall experience and satisfaction.
  • Build and maintain strong relationships with new and existing customers to nurture them before, during and after the sale.
  • Ensure orders, returns, and exchanges are processed accurately and efficiently, adhering to established procedures and timelines.
  • Understand pricing rules and guidelines, minimum order quantities and PO minimums.
  • Collaborate with cross-functional teams to address customer needs and improve processes.
  • Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
  • Identify trends, patterns, and recurring issues in customer orders / inquiries and escalate them to the appropriate teams for resolution.
  • Assist in reconciling discrepancies between order records, invoices, and inventory levels.
  • Proactively follow up with customers to ensure their satisfaction and gather feedback for continuous improvement.
  • Stay up to date on product features, industry trends, competitor activities and best practices to better assist customers and drive engagement.
  • Uphold company values and brand reputation by delivering consistent and professional service to all customers.

Qualifications:

  • 1 – 3 years of similar experience is preferred.
  • Experience in the Electronics industry preferred.
  • High school diploma or equivalent required; associate degree preferred.
  • Previous experience in customer service, sales, or a related field is advantageous.
  • Proven experience in order entry, data entry, or a related administrative role.
  • Strong attention to detail and accuracy, with the ability to multitask and prioritize tasks effectively.
  • Excellent communication skills, both verbal and written.
  • Ability to empathize with customers and remain calm and composed under pressure.
  • Proficiency in using CRM software and other relevant tools to manage customer interactions.
  • Proficiency with Microsoft Office.
  • Strong problem-solving skills and the ability to think critically and creatively to resolve issues.
  • Flexibility to adapt to changing priorities.
  • Ability to work independently or collaboratively in a fast-paced environment.
  • A positive attitude, enthusiasm for helping others, and a commitment to delivering outstanding customer experiences.

Physical Requirements:

  • Ability to lift and carry items up to 25 pounds.
  • Ability to sit up to 8 hours per day.

Working Conditions:

  • Standard office environment with occasional exposure to the warehouse.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.


  • Customer Experience Representative

    7 days ago

    Rockford, United States Waldom Electronics Full time

    Position Overview: The Customer Experience Representative will be the frontline ambassador for our company, responsible for delivering exceptional service and support to our valued customers. You will engage with customers via various channels to address inquiries, resolve issues, and ensure a seamless and positive experience. Your ability to empathize,...

  • Customer Service Representative

    3 weeks ago

    Rockford, United States Circle K Stores Inc. Full time

    Customer Service Representative Apply at Store 4701425, Rockford IL Posted 2 Days Ago | Job Requisition ID: R446215 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your...

  • Customer Service Representative

    1 month ago

    Rockford, United States Byrne Full time

    The CSR will manage the day-to-day account service for Byrne customers interacting with us on our customer portal, youmakebyrne.com. Ensure a high level of satisfaction is reached for all customer and potential customers when transacting with Byrne. Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Experience Support Lead

    7 hours ago

    Rockford, Michigan, United States Byrne Full time

    Job Summary:As a Customer Relations Support Supervisor at Byrne, you will oversee and direct the day-to-day activities of the Customer Relations Support Team and the Customer Service Representative (CSR) Team. This role is responsible for the efficient operation of the Support and CSR Teams and works closely with other CR Supervisors to execute on the...

  • Customer Service Representative

    2 months ago

    Rockford, United States Arcadia Solutions, LLC Full time

    **Customer Service Representative** Remote / Value Based Care Clinical Operations / Full-time Due to Covid19 we are working 100% remotely, this includes the hiring process. When it is safe to do so, we will return to a hybrid of onsite and remote work for some positions. **Why This Role Is Important To Arcadia** Our Customer Service Representatives are...

  • Customer Service Representative

    3 weeks ago

    Rockford, United States Kelly Obenauf - Farm Bureau Insurance Agency Full time

    Benefits: Competitive salary Health insurance Paid time off Professional Development Job Stability in a growing industry Job Description: The Customer Service Representative at The Obenauf Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily...

  • Customer Service Representative

    1 month ago

    Rockford, United States Kelly Obenauf - Farm Bureau Insurance Agency Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryHealth insurancePaid time off The Customer Service Representative at The Obenauf Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow...

  • Customer Service Representative

    3 months ago

    Rockford, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...

  • Customer Service Representative

    1 week ago

    Rockford, Illinois, United States Midland States Bank Full time

    Compensation OverviewAt Midland States Bank, the base salary is just one aspect of our comprehensive Total Rewards program. The specific compensation is influenced by various factors including education, skills, internal equity, and experience. This role may also offer additional financial incentives such as short-term bonuses and long-term stock awards....

  • 2nd Shift Customer Service Representative

    3 weeks ago

    Rockford, United States Emery Air Part time

    Job DescriptionJob DescriptionEmery Air, LLC at the Chicago-Rockford International Airport is currently looking to hire a customer service representative (CSR) to work a part-time position on 2nd shift. Hours will be Sunday - Tuesday from 1pm - 11pm.Job Title: Customer Service Representative (CSR)Summary:Customer Service Representative will serve as the main...

  • 1st Shift Customer Service Representative

    3 weeks ago

    Rockford, United States Emery Air Full time

    Job DescriptionJob DescriptionEmery Air, LLC at the Chicago-Rockford International Airport is currently looking to hire a customer service representative (CSR) to work a full-time position on 1st shift. Hours will be Sunday - Wednesday from 6am - 4:30pm.Job Title: Customer Service Representative (CSR)Summary:Customer Service Representative will serve as the...

  • Customer Service Representative I

    3 months ago

    Rockford, United States Macatawa Bank Full time

    ** Customer Service Representative I - Rockford** **Job Category****:** Branch Banking **Requisition Number****:** CUSTO001891 Showing 1 location **Job Details** **Description** The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer...

  • Customer Service Representative

    3 weeks ago

    Rockford, United States Dayton Freight Full time

    Overview Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities 401(k) plan, Company Match Responsibilities Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including...

  • Customer Experience Specialist

    2 months ago

    Rockford, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Service Representative

    3 months ago

    Rockford, United States Speedway MN Full time

    Speedway is seeking to hire a Customer Service Representative / Retail Sales Associate to work part-time or full-time at our Rockford, MN store. We offer a competitive wage, flexible schedules, and in store benefits. Do you enjoy helping people? Can you accurately complete cashier responsibilities? Are you looking for a positive work environment? If so,...

  • Customer Service Representative

    3 months ago

    Rockford, United States Speedway MN Full time

    Speedway is seeking to hire a Customer Service Representative / Retail Sales Associate to work part-time or full-time at our Rockford, MN store. We offer a competitive wage, flexible schedules, and in store benefits. Do you enjoy helping people? Can you accurately complete cashier responsibilities? Are you looking for a positive work environment? If so,...

  • Customer Service Representative

    3 months ago

    Rockford, United States Speedway MN Full time

    Job DescriptionJob DescriptionSpeedway is seeking to hire a Customer Service Representative / Retail Sales Associate to work part-time or full-time at our Rockford, MN store. We offer a competitive wage, flexible schedules, and in store benefits. Do you enjoy helping people? Can you accurately complete cashier responsibilities? Are you looking for a positive...

  • Customer Service Representative

    9 hours ago

    Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryAt Midland States Bank, we're committed to providing exceptional customer service and creating a positive experience for our customers. As a Customer Care Specialist, you'll play a critical role in delivering this experience by providing quality service via the telephone.Key ResponsibilitiesAnswering Customer Calls: Respond to inbound...

  • Customer Service Representative

    3 days ago

    Rockford, Illinois, United States Byrne Electrical Specialists Full time

    Customer Relations ProfessionalJob Category: Customer Service Requisition Number: CUSTO001353Job Overview:The Customer Relations Professional will oversee the daily account management for Byrne customers. This role involves collaborating with clients to deliver product insights, technical assistance, and pricing information. The primary goal is to ensure a...

  • Customer Service Representative

    4 hours ago

    Rockford, Michigan, United States Meijer Full time

    About MeijerAs a family-owned business, Meijer is committed to serving people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth, and development. Our company values include a strong focus on customer satisfaction, teamwork, and community involvement.Meijer...