Accounting Clerk
1 month ago
JOB DESCRIPTION
Position Title: Accounting Clerk
Department: Accounting
Report to: Accounting Manager/Assistant Controller
Nature of the Job
Basic Purpose & Objective of the Position
The Accounting Clerk will assist the Finance Department with the administration of various accounting functions including but not limited to: Income Audit, AR, AP, General Cashier, Payroll and any other areas necessary.
Main Duties
Customer Services
- Delivers the brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers.
- Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest complaints to EAST Host Supervisors or GE Manager.
- Maintains positive guest and colleague interactions with good working relationships.
- Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Financial
- Ensures that all hotel, company, and local rules, policies and regulations relating to financial procedures are followed.
Operational
- Monitor master account from check-in through checkout, ensuring correctness of billing.
- Prepare and post city ledger adjustment as needed.
- Prepare and mail invoices and individual travel voucher accounts with proper documentation in the same day as they transferred to Accounts Receivable.
- Attend precon and postcon meetings.
- Whenever possible, schedule daily bill review with on-site group contacts.
- Prepare group codes and open masters for all unassigned groups on daily event order.
- Research and respond to all credit card inquiries and charge backs within time limits set by credit card companies, processing the necessary adjustments when required.
- Transmit travel agent disbursements on a weekly basis, ensuring the accuracy of the file prior to transmittal. Research and respond to all individual travel agent commission inquiries in a timely manner.
- Transmit credit and food and beverage batches to credit card companies for payment.
- Ensure proper transmittal of debit batches to credit card companies.
- Prepare adjustments to reflect receipt of payments from credit card companies upon notification from the bank.
- Prepare deposit list for cash and check receipts.
- Process weekly the account management software credit approval report.
- Enter credit approvals into account management software.
- Handle credit card charges for all ancillary billings (electrical, delivery, parking, etc.).
- Clear all “wash-through” accounts in a timely manner.
- Audit, apply, research and refund or take as income all advance deposits on individual reservations.
- Handle all credit balances on individual accounts.
- Maintain inter-hotel accounts, including billing, posting, and identifying payments.
- Process and collect certificate billings.
- Assist with accounting office issues.
- Provide administrative support.
- Other duties as required.
People Development
- Supports Swire Hotels’ cultural and people development implementations and characteristics.
Skills, Qualifications and Experience Requirements
- Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
- Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task.
- Must be able to lift up to 15 lbs. on a regular and continuing basis.
- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
- Requires manual dexterity to use and operate all necessary equipment.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
- High school or equivalent education required. Bachelor’s Degree preferred in accounting.
- HMS/Agilisys experience.
- One to two years cash handling or accounting experience required.
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