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Managing Director, Revenue Operations

4 months ago

Arlington, United States The Health Management Academy Full time
Job DescriptionJob DescriptionAbout The Health Management Academy:
The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.  

The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you

Position Summary:
The Managing Director of Revenue Operations leads our Revenue Operations team, which is designed to support data and analytics, modeling and reporting across all commercial areas of the business, including sales, marketing and renewal management. In this role, the Managing Director of Revenue Operations will partner directly with the functional leaders within the department including the SVP of Sales, VP of Account Management, and VP of Marketing and report directly to our SVP and Chief Member Officer. Their work will also require regular collaboration with multiple other departments, including Finance, Education Services and Member Insights

The Managing Director of Revenue Operations will need to understand the key business drivers of THMA and how processes and infrastructure enable their performance.  This role manages a team of revenue operations professionals and has responsibility for regular reporting and data analysis, communicating implications, discerning improvement opportunities, and anticipating cross-team impact. The Managing Director of Revenue Operations will need to identify opportunities for simplification and help build systems to enable future growth of the firm through a deep understanding of our business and products.

Primary Job Duties:
  • Analyze Key Performance Indicators (KPIs) for Sales, Renewals, Marketing, Board meetings and other business functions as needed and use data to drive commercial strategies
  • Identify themes from data or feedback and drafting recommendations for course correction and/or capitalization
  • Build data-driven goal recommendations, seeking input and feedback from appropriate stakeholders, and publishing for firm/Board consumption
  • Drive internal stakeholders toward key business outcomes including but not limited to revenue generation, member acquisition, or EBIDTA growth
  • Serve as a key advisor on financial and commercial performance in partnership with FP&A, Sales, Account Management, and Marketing teams
  • Train team members on and maintenance of data integrity as well as drive further CRM enhancements
  • Review systems for effectiveness and assess changes or alternative solutions
  • Manage incentive plans including recommendations for criteria, creation and distribution of the plans, monitoring performance, and communicating payouts to staff and Finance in a timely fashion
  • Maintain price book and standard contract templates and monitoring term performance
  • Assist the creation of materials for communicating strategy and performance to end users
  • Develop templates for functional self-service
  • Facilitate strategic decision making through ad hoc report/analysis requests
  • Support other operational functions across the firm with insights and data as needed

Minimum Qualifications:
  • Bachelor’s degree in business, marketing, or a related field; MBA or advanced degree is a plus.
  • 8+ years of professional experience involving data management and analysis, systems design or maintenance, training and/or cross functional collaboration, and demonstrated change management
  • Previous experience managing and coaching direct reports
  • Strong understanding of sales processes, methodologies, and best practices
  • Proficiency with key technical systems including Salesforce, Excel, and SQL.  Experience with Marketo and PowerBI a plus

Interpersonal Skills & Attributes:
  • Ability to diagnose sales performance data and move team members toward desired business outcomes
  • Technical and Financial aptitude
  • Ability to navigate a dynamic environment and work with ambiguity
  • Strategic mindset
  • Process oriented with the ability to drive a project to completion
  • Strong attention to detail
  • Strong team management and coaching skills
  • Self-directed and resourceful
  • Collaborative nature
  • Excellent organizational skills

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to talk and hear. The employee is required to be seated most of the time. The employee is required to use computer screens all of the time. Specific vision abilities required by the job include close vision, and distance vision. 
 
Notice of Equal Opportunity Employment:
The Academy is committed to providing equal employment opportunities to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Academy will provide reasonable accommodations for qualified individuals with disabilities. The Academy’s goal is for our people to reflect the communities in which we live and serve and to ensure the representation of women, people of color, veterans, and individuals with disabilities in our organization.

Compensation:
Starting salary of $150,000 and up plus benefits.

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