Transportation Coordinator
2 weeks ago
REPORTS TO: Dispatch Manager
JOB STATUS: Non-exempt
DIRECT REPORTS: None
SHIFT: Monday-Friday 8am-5pm
SALARY RANGE: $18.00-$24.00 Hourly
Job Summary:
This position will assist in the daily customer service and administrative activities of the Transportation Department to ensure accurate and prompt delivery service to our customers. This is a fast paced job and often requires multitasking.
Essential Functions:
- Check Driver delivery status using electronic log system and update the Transportation/Dispatch Supervisors with all concerns.
- Ensure drivers are leaving out at scheduled leave times.
- Communicate with Sales, Purchasing, Customers, and Drivers concerning delivery appointment times, and ETAs.
- Make appointments for customer deliveries daily.
- Use of communication channels including but not limited to, phone calls, emails, text messages and web portals.
- Send late truck report to distribution list, contact affected customers, track and update as needed throughout the day.
- Provides driver support to drivers on dispatch/route/tractor/trailer issues during the morning.
- Update power dock with accurate ETA of inbound freight
- Book hotel rooms for drivers as needed.
- Monitor trailer temperature alarms.
- Additional duties as assigned by manager or supervisor.
Job requirements:
- Excellent Customer Services skills required
- Excellent Communication skills required
- Must be able to multitask and work in a fast paced environment
- High School Diploma or GED required
- Warehouse loading experience required
- Experience working in a busy office setting preferred
- Experience in the food industry a plus
- Experience in transportation or logistics a plus
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