Production Support

2 weeks ago

Owings Mills, United States Spin Analytics Full time
Job DescriptionJob DescriptionRole Summary & Job Responsibilities
Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
Evaluates and acts on the production readiness for technology solution implementations and application deployments
Analyzes performance trends and crafts action plans to address potential impacts prior to impacts occurring
Demonstrates root cause analysis skills for investigation of incidents impacting technology availability
24x7 on-call rotation is required for this role (including off-hour, weekend and holiday coverage)
Ensures incidents impacting technology availability are resolved within policy standards
Accountable for your own work and effective coordination of process and information with others
Works independently within guidelines and policies for ongoing work; may receive general mentoring on new assignments
Proactively helps team members and makes suggestions to improve practices
Proactively looks for automation opportunities
Help shape new technology standards with bringing on new fresh ideas

Business Knowledge
Possesses fundamental understanding of the tech and financial industries and internal business units to enable navigation of key partners and understanding of impact

Requirements
Typically requires 3+ years of relevant experience (Production Support/Application Support) working in a technical environment and solving technical issues related to applications, servers, database connectivity, etc.
Ability to demonstrate solid knowledge in at least one programming language and/or scripting language through work or educational background (Python, PowerShell, Unix shell, etc.) + ability to write basic SQL statements; solid knowledge of SFTP (secure file transfer protocol).
Requires working and conceptual knowledge of various technical domains (Windows, Unix, Scripting, AWS, Splunk)
Is adaptable and able to learn quickly
Shows ability to work independently, as well as in a team environment
Possesses strong interpersonal skills, as well as, verbal and written communication skills
Basic knowledge of Automated Scheduler (e.g. Autosys) and batch support preferred
Ability to write basic Splunk queries and investigate application issues through Splunk logs preferred
Basic understanding of DNS and Load Balancer concepts preferred
Basic understanding of Disaster recovery preferred

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